Senior Quality Assurance Officer

1 week ago

London, United Kingdom TPP Recruitment Full time

Are you a detail-oriented professional with a strong background in quality assurance?


TPP are recruiting for a Senior Assurance Officer on behalf of our client, a longstanding professional membership and awarding body.



Benefits – Senior Assurance Officer:


  • Salary: £35-36,000 per annum, depending on experience
  • Employment type: Permanent
  • Hours: Full time, 35 hours per week, 9am-5pm Monday-Thursday with 45 minutes lunch, 9am-4pm Friday with 1 hour lunch
  • Working arrangements: Hybrid working (office in London)
  • Other: Significant investment in employee CPD



About the Organisation – Senior Assurance Officer:


Our client, a respected professional body, plays a key role in maintaining quality standards within the training and certification sector. Working closely with training providers, this organisation is committed to upholding high standards of compliance and quality assurance to support the development of industry-recognised training programmes.



The Role – Senior Assurance Officer:


As Senior Assurance Officer, you will support the Certified Training and Education Manager with crucial assurance processes, from proctoring online exams to investigating potential malpractice. You will play a vital role in upholding quality standards, ensuring compliance, and supporting new training providers through the approval process. This position also involves deputising for the manager, providing operational support for complex queries, and overseeing a small portfolio of Approved Training Partners (ATPs).



Key Responsibilities – Senior Assurance Officer:


  • Proctoring exams: Manage the proctoring process, reviewing videos, performing ID checks, and overseeing learner approval processes.
  • Investigations: Lead investigations into malpractice and maladministration, gathering and analysing data to determine the scope and findings.
  • Support and assurance: Provide guidance on complex queries, collaborate on audit programme planning, and deputise for the manager as needed.
  • Training provider quality assurance: Manage the application and approval process for a small portfolio of ATPs, monitor compliance, and liaise on corrective actions and feedback.



Skills and Experience required – Senior Assurance Officer:


  • Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body.
  • Demonstrated ability to interpret policies and processes, with excellent analytical skills to ensure compliance and recommend improvements.
  • Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities.
  • Strong customer service and account management skills with experience in building relationships with stakeholders.
  • Proficiency in Microsoft Office and experience with CRM systems.



Interviews – Senior Assurance Officer:


  • 2 stages
  • 1st stage online, w/c 2nd December 2024
  • 2nd stage in person (London), w/c 9th December 2024



To apply – Senior Assurance Officer:


  • Covering letter
  • No more than 2 pages of A4
  • Addressing the required skills and experience listed above
  • CV



Deadline for applications – Senior Assurance Officer:


  • Monday 25th November 2024
  • Applications will be reviewed on a rolling basis so if you are keen to apply, then please do so today

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