Customer Success Associate

3 weeks ago

London, United Kingdom TalentCo Full time

We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Associate into their London headquarters, to own their existing mid-market & enterprise client relationships.


Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now as the perfect time to level-up their account growth team.


As Customer Success Associate you will work closely with the wider commercial team, operating in a role heavily focused on value articulation, building deep and lasting relationships with your client stakeholders.


This hire will ideally spend 2 or 3 days a week in-person with the rest of the account growth team in London.


As Customer Success Associate you will:

  • Foster and sustain strong relationships with senior stakeholders, establishing yourself as the premier expert on industry trends and the company's offering.
  • Clearly convey the products value, manage expectations effectively, and proactively resolve any issues to ensure client satisfaction.
  • Gain a thorough understanding of your clients' organisational structures, business cycles, and needs.
  • Proactively handle renewals, identify accounts at risk, and use insights to drive adoption and engagement.
  • Work closely with the wider commercial team to guarantee a seamless onboarding experience for clients.


We want to hear from you if:

  • A desire to take your first step into the world of Customer Success. You could be pivoting from an SDR/BDR role or could even be an ambitious recent graduate looking to take the first step of your career.
  • Have plans to build your career in the start-up/ scale-up world.
  • You excel at building relationships, engaging, and influencing key decision-makers.
  • You have achieved success at another startup or scale-up.
  • You are extremely focused on gaining positive commercial and strategic outcomes for your clients.


What do they offer?

  • Up to £60k OTE (£50k salary + £10k On-Target-Bonus)
  • Employee stock options
  • 25 days annual leave + public holidays
  • Hybrid working model out of their HQ in central London
  • Top-tier private health insurance
  • Enhanced parental leave
  • Brand new MacBook on your first day
  • Learning and Development budget
  • Pension contribution
  • Regular company-wide events and socials

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