Senior JOC/IM Command Centre Analyst

13 hours ago

Fenchurch St, United Kingdom Barclays Bank PLC Full time

Join Barclays as a Senior JOC/IM Command Centre Analyst, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role, you will be an integral part of our Cyber Fraud Fusion Center, delivering scalable CFFC services to disrupt and prevent upstream economic crime.

To be successful as a Senior JOC/IM Command Centre Analyst, you will need the following:

  • Able to remain confident, calm, in-control, and focused in managing and resolving mission-critical situations.
  • Knowledge of incident management and analysis tools, such as: ServiceNow, X-Matters, Everbridge, Silobreaker​.
  • Knowledge and working experience with a layered and intelligence-driven defence models.
  • Previous experience in a Situational, Operational Control, or Security Control environment.

Some other highly valued skills may include:

  • Knowledge and experience with malicious tools used by cyber adversaries against financial services, such as eBanking Trojans, POS/ATM malware, mobile malware, webinjects, and phishing / smishing. ​
  • Knowledge and experience with Fraud / Cybercrime functions, including Fraud, Anti-financial Crime, Cybersecurity, Physical or Operational security.
  • Knowledge and experience with operational controls and risk management related to organization's security and defence posture​.
  • Experience working in a large, multinational organisation with colleagues and stakeholders based in multiple / remote locations​.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in London.

Purpose of the role

To mitigate the impact of unexpected incidents by identifying, responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation.

Accountabilities

  • Development, implementation and management of major incident management programmes.
  • Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and provide regular status updates to affected stakeholders.
  • Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance.
  • Execution of regular tests and simulations to test response procedures in the event of an incident.
  • Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues.

Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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