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Information Technology Support Engineer

3 months ago

Loudwater, United Kingdom Insignis Talent Full time

Deskside IT Support Engineer


We are looking for a passionate IT Engineer with solid problem-solving abilities and working as part of the IT Support team. Within this role you’ll act as a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems. You will also occasionally oversee the installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.


Responsibilities:

  • Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues
  • Provide "white glove" service working with executive level personnel
  • Accurately diagnose and resolve technical issues and escalate issues to the appropriate resources when necessary
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
  • To provide support for the user base for all hardware/software and communication products used, adhering to the agreed SLA at all times. You’ll also register hardware assets and ensure compliancy
  • To install, upgrade and support desktop applications, hardware and operating systems
  • To provide 1st and 2nd line support on all servers and networking components across the infrastructure this will include both physical and virtual implementations
  • To administer the backup software, amend backup and carry out restores in line with the backup and restore procedures as well as M365 accounts and access permissions
  • Provide support including antivirus, peripheral access management, and end point protection

Qualifications:

Experience in a hands-on technical support role including –

  • End-User desktop support, mobile device support, email support
  • Troubleshooting AV equipment and remote conferencing tools
  • Windows OS Troubleshooting
  • Active Directory and Exchange
  • Experience with O365 Administration and Troubleshooting
  • Troubleshooting and configuring PC Hardware


Benefits on offer:

  • Optional 9-day fortnight
  • Flexible working hours
  • 25 days holiday
  • Christmas shut down
  • 4 x annual salary life cover