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Waking Night Support Worker

1 month ago

London, United Kingdom Hestia Housing Support Full time

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

A day in this role looks like….

As a Waking Night Support Worker at Hestia, you will play a crucial role in our Elms Lane Accommodation Based Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are: 9 male service users who may have mental health issues, substance and alcohol misuse and other complex support needs. You will be part of a wider team consisting of a service manager and other support workers to provide a high standard of delivery of service providing care and support.

  • To support service users' in crises and ensure they are given the appropriate help and support
  • Collaboration with the development team in tendering for new services and in the retention of existing services
  • To provide basic first contact advice and security to clients and to contact the On Call manager/emergency services if appropriate
  • To ensure a safe and secure environment & maintain high standards within the project by logging and recording any maintenance issues in accordance with procedures and assisting with the maintenance of the building, furniture and fittings as appropriate
  • To ensure the security of the building through regular Health and Safety checks, the monitoring of emergency alarm system and the monitoring of the CCTV and regular patrols throughout the building
  • To deal with emergency situations, taking action in the event of a fire or other incident and being responsible for calling emergency services in an appropriate manner
  • To keep appropriate records of all work and activities within the project in accordance with procedures
  • To carry out the nightly duties on the cleaning rota within the building.
  • To ensure the smooth running of the building; implementing rules, policies and procedures as required
  • To access appropriate management and off site support as appropriate to manage situations as they arise
  • To treat clients with dignity and respect in a calm and objective way, when dealing with difficult or problematic situations
  • To answer out of hours telephone enquiries from service users within the project– offering general support and access to emergency services if required

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Experience in providing positive customer service
  • A good understanding of Health & Safety within a Registered Care Home
  • Some knowledge of housing management including maintenance & repairs
  • Ability to monitor and maintain the safety and security of a Registered Care Home
  • Ability to maintain accurate records
  • Ability to follow policies and procedures
  • Experience of working with people with mental health needs
  • A good knowledge of, issues related to signs, symptoms and treatments of mental illness; ability to assess service users declining mental health and take appropriate action
  • Understanding of, and the ability to implement good Equality & Diversity practice
  • Previous experience of using computer-based systems to accurately record work and client details
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.