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Customer Service Advisor
5 months ago
Your new company
A global insurance company based in Staines are seeking a Customer Service Administrator. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed organisations across the UK. These are seasonal roles, although candidates are encouraged to apply for other permanent roles internally at the end of this assignment.
Your new role
These positions sit within the corporate services team and you will act as the first point of contact. Typical duties include:
- Handling customer queries via phone and email
- Providing quotes and coordinating bookings, updating customer information on CRM
- Responsible for maintaining the email inbox
- Escalating queries and complaints as appropriate
- Liaising with internal stakeholders
- Updating and uploading documents
- Invoicing clients using an in-house system
What you'll need to succeed
You'll have previous customer service experience, ideally in a contact centre environment. Strong communication skills - both written and verbal, experience using MS Office Suite, as well as the ability to self-motivate.
What you'll get in return
You'll receive a premium rate of £16/hr (inclusive of holiday pay), full training on internal process and systems used. Shifts are 8am-5pm & 9am-6pm.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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