Key Account Manager
1 week ago
An exciting opportunity to join ITPS as a Key Account Manager to provide support across our existing customers . In this role you will build and maintain effective long-term relationships with decision makers and influencers across our customers and within ITPS. This is not a pure sales role, your targets will be to maintain and organically grow our existing portfolios.
If you have a keen interest in the IT industry or a desire to expand your existing account management experience, this could the role for you.
You will be joining a company at the forefront of innovation in the IT industry, as part of an agile and strategically important team, read on to find out more:
KEY RESPONSIBILITIES
- Support Senior Account Managers in the development of new deals and secure internal approval and sign off
- Day to day management of customer accounts and a key point of contact for ITPS Account Directors
- Follow leads to create New Business opportunities via Networking
- Solve complex requests/issues working across internal ITPS functions and various customer contacts to ensure requests/issues can be resolved quickly and to customer satisfaction
- A critical member of the Operational Sales Team responsible for customer satisfaction, retention, and engagement
- Drive revenue, growth and EBITDA achievement by delivering existing and new services and targeting customer engagement
- Communicate customer requirements/ business drivers to direct and indirect customer team to support customer experience
- Support regular status and strategy meetings with the customers to understand their needs and link them to ITPS’s product and service strategies
WHAT WE ARE LOOKING FOR FROM OUR CANDIDATES
- Prior experience of managing accounts across a complex customer group
- IT background preferred
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