Senior Customer Service Advisor

6 days ago


Reading, United Kingdom Carbon60 Full time

CUSTOMER SERVICE ADVISOR


Carbon60 is looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading.


ROLE: Customer Service Advisor


SALARY: £14 p/h, circa £27,000 per annum


JOB TYPE: Ongoing contract


LOCATION: Reading (RG1)


HOURS: Full time, 37 hours, Monday to Friday


WORKING PATTERN: Hybrid working – currently 2 days in the office and 3 days at home. This is NOT a fully remote position.



THE ROLE:

  • A telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.
  • Sending information requests to customers and managing responses.
  • Make outbound calls to gather the relevant information and updating the systems and customer accounts.
  • Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.



THE SUCCESSFUL CANDIDATE:

  • Very confident with a professional and engaging telephone mannerwill have a strong telephony background.
  • Self-sufficient with excellent attention to detail and strong accuracy.
  • Excellent verbal and written communication skills.
  • Excellent IT Skills



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