Retirement Living Services Team Leader
5 days ago
We have an exciting opportunity to recruit a Retirement Living Services Team Leader on behalf of a well-established housing association in the Northwest. You will be overseeing a team of 7 Scheme Managers, to ensure the efficient delivery of high-quality, customer-focused housing management and support services across a designated portfolio of retirement living schemes within Merseyside & Cheshire.
This is an ongoing, temporary position contracted at 35 hours per week, with hybrid working.
Your new role
- Overseeing a team of 7 Scheme Managers to ensure KPI's relating to voids, allocations, tenancy/leasehold management, customer safety and wellbeing are met.
- Leading on allocations, working closely with partners, local authorities and care teams to maximise income and achieve targets
- Ensuring your area remains fully compliant with health, safety and safeguarding legislation
- Responding to queries and complaints from local MPs and customers.
- Maintain a positive environment for resident engagement, lead on resident meetings, listen & respond to feedback in line with company values and business priorities.
- Management of budget and services for your area
- Good knowledge and understanding of current housing management legislation and the principles of housing & tenancy management including health, safety and risk
- Experience of managing a dispersed team of staff
- Ability to produce clear, well-structured information to aid effective decision-making and ability to work autonomously with minimal supervision
- Ability to create a positive & resilient team, listening to customers and making them feel heard
- Driving licence, access to own vehicle with valid business insurance
- Ongoing temporary contract with hourly rates up to £25.50 per hour
- Weekly pay
- Option to be paid via PAYE or Umbrella
- Temp to perm potential
- Hybrid working with mileage reimbursement
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4624058
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