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Senior Information Technology Support Engineer

2 months ago

Leeds, United Kingdom Lorien Full time

IT Support Engineer


Do you thrive in a fast-paced environment, troubleshooting technical challenges and keeping users productive?


Lorien are currently working with a Leeds based client who are going through a significant change to their digital landscape and investing in their IT provision. With a recent CTO appointment, focus on building a strong IT team is at the forefront of their plans.


My client are looking for a skilled IT Support Engineer to join their team and become the one-stop shop for all things tech You'll provide exceptional support across the board, from workstations and printers to complex server issues and network configurations.


What You'll Do:

  • Be the first line of defense, resolving user requests and incidents related to:
  • Workstations (Windows 10/11 & Mac OSX)
  • Printers
  • Servers & Storage
  • Networking (LAN, switches, access points)
  • Software applications
  • Provide exceptional desk-side support, ensuring a smooth experience even for senior executives.
  • Implement and maintain IT Service Management principles for efficient issue resolution.
  • Champion cybersecurity best practices, including MFA, password managers, anti-virus, and DLP policies.
  • Manage and troubleshoot cloud-based solutions like Azure and Office 365.
  • Support our communication systems, with experience in MS Teams phone systems or similar cloud solutions.
  • Leverage your expertise in Microsoft Intune (or similar MDM) to manage multi-platform devices (Windows/Mac).


You're a Perfect Fit If You Have:

  • 2-3 years of experience in IT support.
  • A strong understanding of supporting Windows 10/11 and Mac OSX operating systems.
  • Experience with cloud-based solutions, particularly Azure and Office 365.
  • Familiarity with Local Area Networks (LANs), including switches and access points.
  • Proven ability to provide exceptional desk-side support to diverse users, including senior executives.
  • A working knowledge of IT Service Management (IT-SM) principles.
  • Passion for cyber security best practices, including MFA, password managers, anti-virus, and DLP.
  • Experience with MS Teams phone systems or other cloud phone solutions (a plus).
  • Experience with Microsoft Intune or similar tools for multi-OS device management (a plus).


The role will be based from their Leeds city centre office 3 days a week (Tuesday being a mandatory day) and last two days of each month (can be included in the 3 days a week allowance).


Salary is paying up to £45,000 depending on experience with a generous benefits package.

Candidates must be based in the UK and have right to work as the organisation does not provide sponsorship.