Client Administrator
3 weeks ago
We are on the lookout for a Client Relations Administrator to join our client in Edinburgh.
You will be joining the Client Solutions department on a 12-month FTC with a salary of £25,000. You will be working 35 hours each week, core hours are 8.30 am to 5.30 pm on a rota basis Monday to Friday, including an unpaid break for lunch of 1 hour.
About the role:
This opportunity is perfect for a customer-obsessed individual who can provide exceptional customer service. You will work with the administration and management of designated forms as well as having a range of responsibilities shared with your CRS colleagues across the whole department.
As a Client Relations Administrator, you will manage mailboxes and answer questions from both customers and advisors, via phone, email, and live chat. You need the skills to maintain a balance between delivering customer needs and managing a dynamic and varied workload. You will join an energetic and collaborative team to manage queries and ensure the company's service standards are met.
What’s in it for you:
- Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension.
- Work-Life Balance: Potential for hybrid working opportunities following training period, 25 days holiday plus bank holidays, pro rata to reflect length of contract
- Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
About you:
This is the perfect role for you if you have the ability to manage your own time effectively and multi-task. You will be working as part of a team so working well with other people in a collaborative way is key.
Previous pension platform knowledge and experience would be highly desirable. This is a company that places more importance on cultural contribution above technical ability, you should apply for this role if you love:
- To be proactive and use your initiative to deliver exceptional service.
- To identify and drive forward business improvements.
- Planning and managing your workload to deliver the required service standards, and ensuring your team work effectively together.
- Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers.
- Taking accountability, if issues do arise, ensuring that things are seen through to the end.
- To take ownership of your development, embracing all opportunities to learn and grow.
If you are interested in this Client Relations Administrator role, click ‘apply now’ and a member of our team will be in touch
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