Pharmacy Process Lead

4 days ago

Manchester, United Kingdom Well Pharmacy Full time

Overview of the role

Primary Accountabilities / Responsibilities

  • Operational Lead, SME (subject matter expert) and owner of all pharmacy operations processes, systems, documentation and mapping in order to achieve consistency for Pharmacy Operations and Owner of Best In Class.
  • Responsible for preparation and development of value adding reports to inform the Operational Management team and for review by relevant key stake holders.
  • Works to understand changes in the operating models across the pharmacy market to proactively update and improve business delivery and engagement and direction.
  • Partners with L&D and internal communications to ensure training material is accessible and available.
  • Manages key stakeholders through effective meeting management, communication and reporting
  • Collaborates with business partner areas to develop fit for purpose processes and systems and ensure all processes/activities/communications are delivered to pharmacy ‘right first time’ and meet stakeholder requirements
  • Partner with Retail Support Team to ensure they are briefed and are aware of any new and updated processes to support with query management and call handling
  • Work with the Communications and Efficiency Manager and Senior Data Analyst to deliver change appropriately in pharmacies whilst maintaining capacity. Decisions will be supported by a review of the payroll model to understand the impact and realise gains through efficiency where appropriate
  • Proactively develop communication channels between central teams and pharmacy teams to ensure generation of ideas and feedback
  • Assist Optimization and Efficiency Manager in reviewing periodically timings and methodologies to improve, alter or rebase all operational processes and tasks
  • Assist the Optimization and Efficiency Manager to review Best In Class processes and ensure they are fit for purpose in a modern pharmacy operation with automation growth a determining factor

Main Responsibilities

  • Developing commercial recommendations and proposals within a broader operations strategy
  • Impacting change on an annual timescale with regular review, contributing to the Operations Plan
  • Wide variation of pharmacy locations, market conditions to be considered as part of analysis to inform thinking around presenting problems, areas for improvement, recommendations and business development ideas.

Knowledge and Skills

  • Qualified Pharmacy Assistant with good knowledge of pharmacy operations and would ideally be aware of Well Pharmacy’s Model Day and Best In Class.
  • Knowledge of competitor store operating models and process improvement theory and mapping
  • Excellent organisational, communication and planning skills
  • Keeps briefed on new to market systems and ideas to improve pharmacy operations and reporting
  • Stakeholder management, communication and influencing skills, with ability to build and maintain internal & external relationships and to challenge senior business leaders.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

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