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Client Business Partner

1 month ago

Birmingham, United Kingdom Manpower Internal Recruitment Full time

Client Business Partner

  • Hybrid working
  • Birmingham OR Altrincham.
  • Monday - Friday: Office hours. No weekends.

As a Client Business Partner for our client, you will be responsible for delivering workforce solutions as required by our clients. Collaborating closely with hiring managers to ensure there is a strong diverse talent pipeline. You will design and facilitate recruitment strategies that are aligned with business objectives and will be responsible for ensuring that all requirements are managed against set process steps, milestones and budgetary guidelines whilst ensuring customer and supplier satisfaction through meeting set KPIs and SLAs.

Key Responsibilities:

  • To act as single point of contact for the client and their business units ensuring a high touch value added service is provided, with the primary objective of account growth at the forefront
  • Effectively manage client relationships with the client, expectations and satisfaction across multiple sites and geographies. Client site visits / ManpowerGroup office presence expected - frequency will vary.
  • To create and maintain strong strategic and operational relationships within the client's business units at all levels to facilitate a deeper understanding of the account regarding the client's strategic vision
  • Able to handle complex situations within the day-to-day lifecycle and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation
  • To take responsibility for the end-to-end delivery of all recruitment solutions for each individual HM
  • Conduct market research and utilise data analytics to inform innovative recruitment strategies
  • Define and analyse recruitment metrics, conducting root cause analysis to drive data-driven solutions and provide regular updates to senior management
  • Targeting niche skill sets: Utilise your expertise to identify and engage candidates possessing rare and in-demand skills, expanding the talent pool beyond conventional methods
  • Ability to educate and influence client around the full Experis product set, and using buy in triggers to sell the solutions effectively
  • Management of the client's payrolling associates / named resources to ensure our associates are satisfied with Experis and advocate our services within industry

Process Management & Operational Effectiveness

  • Take full responsibility for all roles within your business area
  • Develop recruitment plans for each role with the HM's
  • Agree timescales and clear expectations of the details of each role
  • Ensure shortlists of candidates are suitable for all roles
  • Manage and engage with third party suppliers when required
  • Work closely with the delivery team to ensure all delivery SLAs are met - CV submission, organising of interviews, offers.
  • Work closely with the Marketing team to ensure suitable advertising, campaigns and marketing material are available
  • Ensure HM's are providing timely feedback on CV's, availability and Interview feedback in line with SLA's
  • Ensure offer details are correct for all positions
  • Full use of the CRM/VMS to ensure all data is in the system and that the status of each role is up to date

Skills / Experience:

  • Connections and relationships with the external market, candidates and clients
  • Engagement and management of customer senior leadership teams (SLT)
  • Excellent communicator with ability to build strong, long-lasting influential relationships
  • Strong commercial awareness and ability to positively impact profitability
  • Highly effective in managing and prioritising workload
  • Good commercial awareness and ability to maximise profitability · Ability to analyse multiple data sources to inform decision making
  • Good analytical skills to aid problem solving
  • Excellent level of written and verbal communication skills

Benefits:

  • 24 days annual leave, plus bank holidays and your birthday off.
  • Hybrid working
  • Opportunity to earn a car allowance.
  • Early finish Fridays once a month and full company benefits

PLEASE APPLY TODAY AND A CONSULTANT WILL BE IN TOUCH

At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.