Field Service Engineer

5 days ago


Fareham, United Kingdom Reqwest Limited Full time

Our Client, a highly successful Managed Service Provider, is seeking a Distributed Services Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).

Responsibilities:

  • To repair diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
  • To perform desk side support to clients as requested
  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or un-planned absence
  • Achieve KPI target of 5 visits / fixs per day.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements.
  • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
  • Carry out any other reasonable request from your line management
  • Carry out customer rebuilds and configuration to desk
  • Carry out AV repairs and Printer repairs.
  • Carry out IMAC projects with little supervision

Skills and experience:

  • Knowledge of PC, Laptop, Printer & associated peripherals operation
  • Key Clients specific procedures
  • Trained in Desktop/Laptop/Printers and Servers
  • Excellent knowledge of common software products
  • Excellent customer facing skills
  • SC Clearance (or willingness to apply) and a full driving licence is required




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