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Insurance Administrator

3 months ago

Finchley, United Kingdom Lockton Full time

An opportunity has arisen to join Lockton’s Real Estate team in Finchley as an Administrator - a role supporting the retention and development of our business by providing administrative support to our insurance broking team.


Lockton's Real Estate and Construction division are dynamic, collaborative and entrepreneurial. We provide professional development support, training, and opportunities to ensure you reach your full potential with us, and benefit from a fantastic, caring culture, a structured career pathway and opportunities to work with colleagues with diverse skill-sets and expertise.


In joining Lockton, you will benefit from opportunity to study for a professional qualification (CII), and a great wider benefits package including discretionary bonus, season ticket loan for your travel, private medical insurance and gym membership.


Responsibilities:

  • Under the direction of team members, provide day to day administrative servicing of a client’s insurance programme to support retention and development of the business
  • Maintain records, forms and documents as required
  • Effectively contribute to the credit control processes, actively track premium payments and pursue uncollected premium, promptly escalate in line with the GREAC credit control process
  • Diligently check policy documentation in accordance with regulations and in line with Lockton procedures
  • Effectively communicate in a clear and concise manner
  • Effectively manage queries with the market (and to the satisfaction of the client) including but not limited to changes in cover and risk
  • Respond promptly to account queries
  • Serve the team’s administrative needs to enable them to deliver advocacy services to clients through close and regular interaction
  • Assist in collating and preparing data for pre-renewal, broking and client renewal reports / presentations
  • Manage risk improvements and the ongoing updates for clients and insurers
  • Assist in preparing, negotiating and finalising market reform slips and the Asset policy schedule for client renewals
  • Produce documents, such as client letters/reports, in line with the client requirements


Candidate Profile:

  • Strong academic background, with an analytical mindset – with excellent attention to detail
  • Commercially astute – able to quickly interpret commercial challenges and driven to find solutions for our clients
  • Drive to learn – with a work ethic of continual improvement and excellent service
  • Excellent verbal and written communication skills – able to impactfully communicate with stakeholders in both formal and informal situations
  • Personable – able to build effective and positive relationships, and communicate both informally and in formal situations