Customer Service Administrator
5 months ago
Responsibilities:
- Provide exceptional customer service to homeowners via phone.
- Assist homeowners with inquiries, concerns, and requests in a professional and timely manner.
- Identifying the caller’s needs, managing expectations, clarifying information, researching any issues and providing solutions, whilst responding to their enquiry.
- Analyse customer feedback and provide suggestions for improvement.
**Experience**:
- Previous contact centre experience is essential.
- Strong phone etiquette and communication skills
- Fluent in English
- Proficient in Microsoft Office
We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you.
**Job Types**: Permanent, Full-time
**Salary**: £20,000.00-£23,500.00 per year
**Benefits**:
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Finchley: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked in a contact centre environment in the last year?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- contact centre: 1 year (required)
Work Location: In person
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