Customer Service Administrator

5 months ago


Finchley, United Kingdom Estates & Management Ltd Full time

Responsibilities:

- Provide exceptional customer service to homeowners via phone.
- Assist homeowners with inquiries, concerns, and requests in a professional and timely manner.
- Identifying the caller’s needs, managing expectations, clarifying information, researching any issues and providing solutions, whilst responding to their enquiry.
- Analyse customer feedback and provide suggestions for improvement.

**Experience**:

- Previous contact centre experience is essential.
- Strong phone etiquette and communication skills
- Fluent in English
- Proficient in Microsoft Office

We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you.

**Job Types**: Permanent, Full-time

**Salary**: £20,000.00-£23,500.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Finchley: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you worked in a contact centre environment in the last year?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- contact centre: 1 year (required)

Work Location: In person



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