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Loading Bay and Logistics Operator

3 months ago

London, United Kingdom Williams Lea Full time

Loading Bay and Logistics Operator


Salary: £27,650 per annum plus company benefits

Location: 5 Broadgate, London EC2M 2QS

Contract: Full Time, permanent

Hours: 37.5 hours per week

Shifts: Monday – Friday, shifts will be rotational; 5:30am until 2pm, 8am until 4:30pm and 10:30am until 7pm

The candidate must be able to make it onsite on time for a 5:30am start; current staff use night buses

Break details: 1 hour lunch, unpaid

Work model: Fully onsite


Williams Lea seeks a Loading Bay and Logistics Operator to join our team


Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.


Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for


Purpose of role

Reporting into the Loading Bay Logistics Team Leader, the Loading Bay Logistics Operator role is to assist the Team Leader in the day to day running of the Operation. The Operator will be expected to carry out all duties aligned to the role, including any ad hoc requests, as there will be times this role involves working alone. To develop and become an integral part of the professional & seamless team already operating onsite. The successful candidate musts are: team player, flexibility around shift patterns and changes, willing to work outside of core hours.

Key responsibilities

  • Communicating with Security for vehicle entry, contacting other suppliers on site to ensure they are present to receipt their delivery
  • Booking delivery slots on online booking system, processing of email or telephone vehicle slot bookings for deliveries to site
  • Undertake RoSPA training (Vehicle manoeuvring within the Loading Bay confines) ensuring safe entry/exit of vehicles into the Loading Bay. Communicating with the driver to ensure they follow your instructions to keep safe working environment
  • Pallet truck trained (training provided) Time to time you will be required to manoeuvre pallets around the Loading Bay. Delivery recipient will normally take this responsibility
  • Undertake daily patrols of lower floors. Patrolling basement floors ensuring a clear corridor policy is adhered to at all time reporting any infringements.
  • Checking all UPS/Pump rooms are secure again reporting any breaches.
  • Completion of Daily check sheets. Start/End of shift check sheets
  • To treat clients in a courteous and helpful manner
  • To ensure all possible deadlines are achieved and managed in conformance with service level agreement
  • Any potential failed deadlines are communicated to Logistics Team Leader
  • Provide a high level of customer service in all activities, demonstrating a pride and professionalism at all times
  • All telephone calls are answered within three rings in a professional manner and all client requests are followed through with a business like approach
  • You understand the importance of the clients request, discuss and agree requests once understood, give options and value for money
  • Be prepared to cover for colleagues in their absence. Holiday or sick cover at short notice meaning possible shift change at short notice
  • Overtime cover, evenings & weekends where necessary. Rotated within the team
  • To have a full understanding of processes and procedures
  • To support colleagues and work as a team in order to achieve the best results for the client
  • Ensure that Health and Safety policy is adhered to at all times
  • Ensure IT policies are adhered to at all times
  • Use correct radio etiquette at all times.
  • Undertake any ad hoc duties as requested by the Logistics Team Leader
  • Take ownership of general housekeeping in the Loading Bay


To bring an individual on board who is enthusiastic, wants to self-develop & support whilst learning all aspects of the Team Leader role to ensure smooth running of the operation in their absence. Support requirements are, but not limited to:

  • Monthly Information (MI). Build MI pack for Logistical Operations Manager
  • Understanding of day-to-day responsibilities of Team Leader, with a view to developing skill sets to assist with these tasks
  • Proactive approach to self-development and identify focal areas for development
  • Drive and enthusiasm within the role, with a ‘can-do’ attitude
  • Eye for detail and makes service improvement suggestions
  • Tableau, data extraction for data analysis and insertion into MI pack
  • Client & Supplier relationship network building
  • Forging a strong working relationship with current team members
  • Fulcrum (vehicle booking system) gain full understanding then discussing any required changes with Estate build team, to include follow up of requested changes


Personal attributes

  • Ability to take ownership and fulfil responsibilities
  • Knowledge of Loading Bay environments
  • Banksman certified trained (Desirable)
  • Co-operative with a genuine desire to assist others
  • Technical knowledge to include PC skills in Email creation writing/replying, Word document creation & saving, Excel population & extraction of data
  • Fluent spoken English


The Package:

  • Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
  • Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.


You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.


The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.


Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.