Loading Bay Supervisor
6 months ago
**Unitrust Protection Services (UK) Ltd have an exciting opportunity available for a Loading Bay Supervisor to join our team.**
**Job Title: Loading Bay Supervisor Location: London**
**Rate: £13.72 per hour Contracted Hours: 60 Hours PW**
**Role**:
As a Loading Bay Supervisor, you will oversee the loading bay operation in conjunction with client’s team. You will support the delivery of a truly exceptional customer journey for both staff and visitors.
**What’s in it for you?**
In return as our Loading Bay Supervisor, we offer the below benefits:
- A competitive wage
- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment
**Responsibilities**:
- Deliver outstanding customer service to staff and visitors
- Be flexible and adaptable to all tasks or challenges
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- To support internal and external audit processes from Unitrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
- Be prepared to manage a wide variety and diversity of scenarios, people and challenges
- Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
**LOADING BAY SPECIFIC DUTIES**:
- Manage access to the building via the Loading Bay
- Verify that vehicle owners are approved for parking and keep a record of occupancy
- Check Work/Access permits are in place for contractors and communicate with the Security Control Room to ensure that the correct levels of access are given for those contractors
- Indicate and manage delivery/drop off locations
- Ensure that the Loading Bay gate is secure when not in use
- Control parking in the Loading Bay at all times, ensuring access to the lifts is not obstructed
- Ensure access routes are and that all Fire Point’s and emergency exit routes remain clear
- Manage the Loading Bay during a building evacuation, operating the Roller Shutter where necessary
- Train CSOs and other colleagues as required in all aspects of the Loading Bay role
- Overall management of all Loading Bay activity
- The Loading Bay Security Supervisor is a part of the Control Team and is expected to cover the Supervisor or Controller as required. They will need to carry out all of the relevant duties of a Supervisor or Controller during this period, including (but not limited to) answering the radio and control room phone, pass creation/alteration, CCTV monitoring, updating the Daily Occurrence Book and participating in contingencies and incidents
**SECURITY SPECIFIC RESPONSIBILITIES**:
- Ensuring that no unauthorised persons are permitted in prohibited areas
- Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
- Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
- Direct all deliveries as required (to the Loading Bay)
- Respond to alarms
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
**Essential Skills**:
- Excellent oral, written communication skills, interpersonal skills and confidence
- Exceptional customer service skills
- Reliable, trustworthy and punctual
- Self-confidence and an interest in self-development.
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes and loading bay management systems
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility in regard to working practices, hours and responsibilities.
- Current SIA Licence holder
- Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field.
- First Aid at work or the ability to train and retain this qualification
Don’t miss out on this fantastic opportunity to join our team as a Loading Bay Supervisor
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