Marketplace Operations Executive

2 months ago

London, United Kingdom Seat Unique Full time

Who we are

Our mission at Seat Unique is simple: to make premium live experiences more accessible to fans.


We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and cultural events.


Seat Unique empowers clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and enhance the overall fan experience. We provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly.


We have forged official partnerships with globally renowned sports clubs, venues, and rights holders. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships, including prestigious clubs such as Burnley FC, Yorkshire Cricket, and the Jacksonville Jaguars UK to name just a few.


At Seat Unique, we believe in the power of live events. That’s why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique’s strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted’s 100: UK & Ireland in 2024, our commitment to excellence and innovation continues to drive our success.


If you are passionate about revolutionising the live events industry and creating memorable experiences for fans worldwide, Seat Unique is the place for you Join our dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry.


Who we're looking for

Seat Unique is looking for a highly organised and proactive Marketplace Operations Executive who is passionate about optimising processes and ensuring seamless operations. The ideal candidate thrives in a dynamic environment and is eager to contribute to the smooth running of our premium ticketing platform. You should be detail-oriented, data-driven, and have a keen interest in the live events industry, ensuring our marketplace functions efficiently and delivers exceptional experiences for our customers and partners.


We're in the live events business, which means in-person events are our core. This translates to our company culture and this role requires the candidate to be in the office five days a week at our London HQ This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.


Responsibilities

As a Marketplace Operations Executive, you will play a key role in supporting the day-to-day operations of our platform. This includes managing inventory, coordinating with partners, resolving operational issues, and ensuring the accurate and timely display of event listings. You will also monitor marketplace performance, analyse data to identify improvements, and work closely with the wider team to ensure our platform meets the needs of both customers and partners.


Your role will involve:

  • Monitor inventory levels and ensure that all products are listed accurately and in a timely manner
  • Manage pricing within the product both dynamically and manually
  • Work with partners to ensure that their content is inputted correctly and efficiently
  • Solutionise and propose technical improvements and automations to streamline processes and increase efficiency
  • Build and monitor the effectiveness of pages on the marketplace, including analysing key metrics and making recommendations for improvements
  • Liaise with internal and external stakeholders to ensure that all parties are working collaboratively towards common goals
  • Develop and implement standard operating procedures (SOPs) to ensure that all marketplace operations are standardised and streamlined
  • Identify areas for improvement within marketplace operations and work with the Head of Marketplace to develop and implement strategies to address them
  • Be adaptable and able to work to last minute deadlines alongside strategic planning
  • Communicate effectively with team members, partners and stakeholders across the business
  • Have a passion for process improvement and streamlining


Skills and Experience

While these qualifications are highly regarded, we appreciate the richness of diverse experiences. You don't need all of them, but they could include:

  • Experience in operations, preferably in a marketplace or e-commerce setting
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively with a variety of stakeholders
  • Technical aptitude with the ability to quickly learn new tools and technologies
  • Have excellent digital literacy
  • Must have impeccable attention to detail
  • Must be a fast learner with the ability to multi-task in a fast-paced environment
  • Have confidence in decision making
  • Have an interest in sport, music and major live events


Target Compensation Package:

Up to £30k + quarterly bonus + share options + benefits.

Final offers may differ from the target compensation package, taking factors such as experience level and skill set into consideration.

Our Benefits

  • Employee share options scheme
  • Quarterly bonus
  • 23 days of annual leave + public holidays
  • A top-tier private health insurance package
  • Penfold pension scheme
  • Learning and development budget
  • Employee Referral Scheme
  • Cycle to work scheme
  • Weekly Deliveroo vouchers
  • Access to VIP experiences at live events
  • Gym on site

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