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Income Officer

2 months ago

Liverpool, United Kingdom HAYS Full time
Income Officer (Social Housing) - Liverpool - Up to £22ph

We have an exciting opportunity to recruit an experienced Income Officer in Liverpool on behalf of our client, who are a well-established housing association with substantial housing stock across Merseyside. This is an ongoing, temporary position with permanent potential for the right candidate and hourly rates up to £22ph & hybrid working.
Your new role

  • Managing a caseload of customer accounts and maximising income collection
  • Respond to general enquiries, requests for support or guidance/advice from customers in relation to benefits, money management & debt
  • Ensuring appropriate legal action is taken to recover any debt, including representing the organisation at court proceedings and evictions where required
  • Assisting with tenancy sign-ups where required, ensuring customers understand the rent payment arrangements
  • Assisting with housing benefit/UC claims where required, carrying out basic benefit calculations, signposting or referring to internal or external agencies to provide appropriate support/advice in relation to welfare, preventing eviction proceedings and sustaining their tenancy
  • Ensuring all case activity & customer contact is accurately recorded on internal IT systems
  • Develop and maintain effective relationships with internal colleagues & external agencies
What you'll need to succeed
  • Experience of income management and enforcement/debt collection within the housing sector
  • Knowledge and understanding of legal frameworks in relation to tenancy arrears recovery, as well as welfare reform & welfare benefits
  • Effective case management skills with good problem-solving abilities & the ability to work on own initiative
What you'll get in return
  • Weekly pay
  • Hybrid working
  • Hourly rates between £20-£22ph
  • Ongoing temporary contract with permanent potential
  • Option to be paid via PAYE or Umbrella
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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