Payroll Subject Matter Expert

3 weeks ago

Cardiff County, United Kingdom Legal & General Full time

Company Description


Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.



Job Description


We’re recruiting for a Payroll Subject Matter Expert to join our Retail functions.


The role's objective is for the incumbent to serve as a Subject Matter Expert (SME), assisting the Payroll Operations and Reconciliations Manager and setting a precedent within the team. They will offer technical payroll assistance to the customer payroll team, the broader Customer Service teams, their clients, and intermediaries, guaranteeing accurate and timely payment to our customers. This includes providing project support, demonstrating, quality assurance, and certifying relevant controls, in addition to managing complex cases.


What you'll be doing:


  • Assisting the payroll leadership team in modifying and enhancing the current payment processes and systems to meet evolving changes and new requirements. This involves defining the business change needs for the relevant systems, coordinating with project teams and vendors as needed, and carrying out suitable project work as necessary
  • Supporting the Payroll Systems manager and Operations Manager in user testing and monitoring the implementation of changes to the payment systems, briefing those changes to the payroll team, In Payment teams, and other business areas to ensure accuracy, the continuation of payments and customer service
  • Assist colleagues by disseminating knowledge, conducting training on procedures to uphold outstanding customer service and departmental quality standards, and offering specialized technical support to internal clients. Aid in resolving intricate payment issues by suggesting solutions and spearheading hyper care for complex edge cases requiring special focus as they are processed through the systems
  • Undertaking transaction monitoring to protect both the Legal & General and our customers from any financial loss
  • Authorise money out sign off and act as support/delegate for access and authorisation limit requests as appropriate
  • Consumer Duty- Ensure that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
  • Process Improvement - identify areas of improvement and working within our processes and agile framework to take action to continually enhance the customer journey
  • Assume responsibilities of other Grade 4 and leadership roles in their absence, ensuring continuity of service and project progression.



Who we're looking for:


  • Payroll and Pensions Industry Awareness is essential
  • Legal & General pension products serviced by the function, payroll processes, software & change management would be an advantage but not necessary
  • Experience of payroll regulatory standards/Risks
  • Prior experience of processing payroll
  • Exposure to payroll reconciliations, exceptions and variance analysis and resolution
  • Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis
  • Ability to perform analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
  • Good Excel skills is a big plus


Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:


  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart


Additional information


Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.


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