Resource Manager

2 weeks ago

London, United Kingdom Gripped | B2B Digital Marketing Agency for SaaS & Tech Full time


We are excited to announce that we are looking for a dynamic Resource Manager to join our team. This pivotal role will be responsible for orchestrating the smooth flow of customer work from initiation to completion, ensuring efficiency and effectiveness in our efforts. The Resource Manager will lead the planning, tracking, and management of work & projects, work closely with different departments to find & allocate resources wisely, and ensure all project deadlines are met. If you are passionate about resource and project management and thrive in fast-paced environments, we would love to hear from you.


Responsibilities


Resource Allocation: Assign tasks and projects to appropriate team members and freelancers based on their skills, availability, and workload capacity.

Scheduling: Create and maintain schedules, ensuring that deadlines are met and that there is a clear understanding of project timelines.

Workflow Management: Develop and enforce workflows and processes to streamline progression of work from initiation to completion.

Communication: Act as a central point of contact between different teams, departments, and clients, ensuring that information flows smoothly and that everyone is informed of project status.

Prioritisation: Assess project priorities and allocate resources accordingly to meet critical deadlines.

Problem-Solving: Identify and address potential bottlenecks or delays in project execution and propose solutions to keep projects on track.

Quality Control: Ensure that all necessary approvals and reviews are completed before delivery to clients or stakeholders.

Stakeholder Liaison: Communicate with clients (where required) or stakeholders regarding project progress, timelines, and changes or updates.

Process improvement: Surface and report on workflow process challenges

Project manage (customer facing where required) larger projects that have lots of moving parts/inputs outputs / multiple teams, for example website builds

System Super User: Be the champion within Gripped for the systems we use. Guide others on how to use systems effectively and feed new requirements into the systems & processes.

Training & Documentation: Ensure that guides are kept up to date which supports the processes above, training individuals and teams and taking onboard feedback and translating that into process or system improvement requirements where required

Resource Sourcing: Work with internal stakeholders to understand the skills required to deliver customer work. Source appropriate internal and help support external (freelance) talent to execute work

Capacity Planning: Proactively keep teams abreast of work coming towards them (existing and new business) and ensure teams are thinking about how work could be delivered should that work land.


Experience & skills required


  • At least 2 years experience in a traffic/resource role in an agency
  • Excellent organisational skills
  • An ability to prioritise in real time
  • Demonstrable use of resourcing tools to support the processes to do the job
  • Clear written & verbal communication skills


Why join Gripped


  • 25 Days holiday allowance
  • Generous pension contributions
  • Annual Profit Share Bonus
  • A culture of learning and development
  • Private Medical Care
  • Company Summer Away Days and Christmas party
  • Based in central London near Borough Market
  • Choice of your own laptop and equipment
  • Career progression
  • Company Social Committee
  • Cycle to work scheme
  • Work with an exciting range of SaaS and tech companies
  • Working for an ambitious, fast-growing agency


About Gripped


We're a digital-first sales & marketing agency for B2B SaaS, technology & IT companies. Using a combination of content marketing, SEO, automation, paid media and market understanding, we help our customers differentiate before their competitors get out of bed.


Our growing UK team is located in London, and we're always on the hunt for new, experienced and hungry talent to work with our amazing customers. Six years into our journey and recently named in the 'Top 100 UK B2B Marketing Agencies'.


Hybrid work (3 days in office minimum) is available after the probation period has passed, however our expectation is this is a role that benefits from being in the office working closely with stakeholders the majority of the time.

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