Service Manager

3 days ago

Kent, United Kingdom Complete Security Recruitment Full time

Fire & Security Role: Are you a Service Manager?


Paying up to £55k


What can you expect as an employee:


  • To £55k Basic + Car allowance & Benefits
  • 23 Days + B/H & Birthday off
  • Healthcare
  • Pension


About the role:


  • Ensure the service department is run efficiently to maximise company profitability with the correct personnel in attendance to site specific issues and geographically planned routing.
  • Finance, ensure financial budgets are achieved, Reviewing invoicing, contracts and P&L monthly.
  • Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first fix or second attendance fix basis if equipment required and not readily available.
  • Review engineer worksheets daily and ensure correct information and terminology is provided to the client which shows the value of the business
  • Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single attendance rectification
  • Oversee the booking and implementation of remedial and small works within the department.
  • Software, have a full and comprehensive understanding of how our crm and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
  • Oversee the Raising of Jobs, contracts and quotes, answer phone and speaking with customers within the team
  • Build and develop strong professional relationships with all existing and new clients to maximise potential growth opportunities.
  • Assist in the development of the service department
  • Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
  • Reports in an effective manner at regular review meetings
  • Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
  • Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
  • Monthly review meetings


Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career

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