Reception Services Manager

2 days ago


Kent, United Kingdom Marstons PLC Full time
Job Summary

We are looking for an experienced Hotel Receptionist to join our team and provide exceptional customer service to our guests. This is a fantastic opportunity for someone who is passionate about delivering great service and working in a fast-paced environment.

About the Role

As a Hotel Receptionist, you will be responsible for:

  • Managing guest interactions and resolving issues efficiently
  • Taking payments and handling transactions accurately
  • Collaborating with the hotel team to maintain high service standards
Key Responsibilities

You will have:

  • Excellent communication and problem-solving skills
  • Proven experience in a customer-facing role
  • The ability to work independently and as part of a team
What We Offer

We provide a competitive salary and a range of benefits, including:

  • £25,000 - £30,000 per annum based on experience
  • 30% off at all our pubs, restaurants, and hotels
  • A reliable hours contract for security and flexibility
  • A £4.50 meal deal option while on shift, including popular menu dishes and a drink
  • Flexible and part-time hours to accommodate your family or education
  • An exciting range of high street and online discounts and cashback offers
  • Fantastic apprenticeship programs to support your career growth
  • Access to the Licensed Trade Charity for financial, mental, and emotional well-being support
About Marston's

Marston's PLC is a leading pub company that prioritizes its people. We offer a supportive and inclusive work environment where you can grow and develop your skills.


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