Customer Service Executive

1 week ago

Brackley, United Kingdom RAPS UK Full time

Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business, providing high quality and timely communication to them and your internal stakeholders. You will also be responsible for ensuring orders and other requirements are processed accurately and efficiently, whilst managing customer expectations.

Your day-to-day responsibilities will include:

• Order processing which will include inputting data and liaising with other departments in the business such as Logistics to ensure stock levels and order deadlines are maintained, proactively tracking these through to delivery.

• Responding via telephone and email to general enquiries regarding stock, technical queries, deliveries, invoicing and pricing

• Liaising with the Sales Account Managers daily, to ensure the smooth running and administration of their accounts, including the monitoring of volume sales trackers for Key Account Customers

• Being the first point of contact regarding complaint handling, and managing product or service related issues to resolution with other departments and/or our Head Office in Germany, and processing any claims and credits due

• Maintaining pending order records daily to ensure that the General Manager and the Sales & Logistics departments have accurate data for delivery scheduling and sales forecasts

• General administration duties, housekeeping of customer files & contracts and maintaining records of communication and interactions

To be successful in this role, the ideal candidate will:

• Have proven experience in a similar customer-facing position. Knowledge of business-to-business operations within the food industry would be advantageous.

• Be flexible in your approach to the role, with the ability to take on additional and varied tasks as and when required by the business

• Be able to organise your own workload and duties, ensuring productivity in your department, with the customer always being at the centre of your priorities

• Have strong interpersonal skills, being able to communicate effectively and efficiently with colleagues and customers at all levels of the organisation, and upholding a high degree of professionalism

• Have an established working knowledge of Microsoft Office applications, specifically Outlook, Excel and Word

• Have some experience working with a licenced ERP system such as SAP

What we can offer the successful candidate:

You'll be joining a fantastic culinary organisation, presently enjoying a substantial period of growth within our UK market. We are a small team with big ambitions, and each member plays an important part in achieving these goals. We genuinely support and involve each other, also working closely with our Head Office colleagues, where we are having an impact on the direction of the business as a whole.

We aim to promote from within and offer training and support to help you achieve personal objectives in your role. With a starting salary above market value, other benefits include:

• 25 days annual leave plus bank holidays (3 days of which are earmarked for Christmas Office Closure).

• 1 additional days leave for every 5 years of service (maximum of 5)

• 7% Employer Pension contribution (2% minimum Employee)

• Health Insurance with Vitality Rewards and Medex Excess Insurance provided

• 4 x salary Death in Service Life Assurance

• Company Laptop


Working hours are 38 hours per week On Site.

  • Customer Service Executive

    1 week ago

    Brackley, United Kingdom RAPS UK LTD Full time

    **Job Role: Customer Service Executive** Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any...

  • Customer Service Executive

    2 weeks ago

    Brackley, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    2 weeks ago

    Brackley, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    2 weeks ago

    Brackley, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    2 weeks ago

    Brackley, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    1 week ago

    Brackley, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    1 week ago

    Brackley, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    1 week ago

    Brackley, Northamptonshire, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    2 weeks ago

    Brackley, Northamptonshire, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Service Executive

    7 days ago

    Brackley, Northamptonshire, United Kingdom RAPS UK Full time

    Job Description Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to...

  • Home Working Christmas Customer Service Executive

    2 weeks ago

    Brackley, United Kingdom Willow HR Full time

    We have a really great opportunity for a home-working zero hours contract for a customer service executive. We are looking for someone to join us from September to December either part time or full time to help us manage our busy Christmas ordering period. There is opportunity after Christmas to go permanent with the team if you wish. If you are great at...

  • Customer Services Team Leader

    1 week ago

    Brackley, Northamptonshire, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Services Team Leader

    2 weeks ago

    Brackley, Northamptonshire, United Kingdom RAPS UK Full time

    Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to the business,...

  • Customer Services Team Leader

    7 days ago

    Brackley, Northamptonshire, United Kingdom RAPS UK Full time

    Job Description Reporting to the UK General Manager, this is a stand-alone position within the UK subsidiary that requires strong organisation skills, with the ability to work autonomously, whilst building strong customer relationships. As Customer Service Executive, you’ll be the main point of contact for our customers and any other external parties to...

  • Customer Service Representative

    4 days ago

    Brackley, United Kingdom Natus Medical Incorporated Full time

    **Customer Service Representative**: **Natus Medical Incorporated** **is an international leading provider of healthcare products used for the screening, detection, treatment, monitoring and tracking of common medical ailments in newborn care, hearing impairment, neurological dysfunction, epilepsy, sleep disorders, and balance and mobility disorders. Based...

  • Customer Service Administrator

    4 weeks ago

    Brackley, United Kingdom Cameo Consultancy Full time

    As the **Customer Service Administrator**, you will be joining this established company who since 2010 have grown to over 300 locations and employ over 2000 staff. The role will be based in Brackley where you will be part of a small team. Thisrole will suit an individual who wants to grow with the business and be part of their supportive and fabulous...

  • Customer Service advisor

    1 week ago

    Brackley, Northamptonshire, United Kingdom Thorne & Wait Ltd Full time £11

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and you're at your best when you're busy, you'll fit right in In this role you will: • Communicate transparently with excellent interpersonal...

  • Customer Service Advisor

    4 weeks ago

    Brackley, United Kingdom Cherwell Sign Supplies Full time

    Cherwell is a Trade supplier of Signmaking materials to Signmakers, Exhibition stand contractors and Large format printers. Join our team as a Customer Service Advisor which includes but not limited to:Answer incoming calls and input sales orders on SAGE 200Process Email orders from customersDraw down web orders to SAGE 200Respond to any customer...

  • Customer Service Advisor

    3 weeks ago

    Brackley, United Kingdom Cherwell Sign Supplies Full time

    Cherwell is a Trade supplier of Signmaking materials to Signmakers, Exhibition stand contractors and Large format printers. Join our team as a Customer Service Advisor which includes but not limited to:Answer incoming calls and input sales orders on SAGE 200Process Email orders from customersDraw down web orders to SAGE 200Respond to any customer...

  • Customer Service advisor

    2 months ago

    Brackley, United Kingdom Thorne and Wait Full time

    A background in customer service ideal, however if you have crystal clear communication and amazing people skills my client will support and give you everything you need to succeed. If you thrive on the challenge and youre at your best when youre busy, youll fit right in!In this role you will: Communicate transparently with excellent interpersonal skills to...