Regional Support Manager

2 months ago

Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

Regional Support Manager

Salary: Competitive

Are you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you

The purpose of the role

  • To provide whatever support is required to our home managers to ensure the smooth and successful running of the business. Specifically aim to ensure that all our homes have: 'Good' compliance, high occupancy, a well managed payroll, no agency and the home is the team, residents and relatives are happy
  • This person will report directly to the Operations Director/COO and will work closely with the rest of the members of the Support Office to ensure we deliver the best possible support service to our homes. This person will not line managers the home managers, but will work alongside them.

The personal attributes we want for this role

  • Great at building rapport and maintaining genuine relationships - being able to do this with our home managers is one of the most important aspects of the role
  • Someone who can provide support to a home manager in the way they would have loved to have been supported when they were in care home management
  • Dedicated to your job and happy to travel across the region as the job requires to support your care homes (significant travel will be required as part of this role)
  • Intelligent, organised, dynamic and energetic, able to take on and resolve any issue
  • A genuine doer - someone who can be given goals to achieve who will get them done
  • Detail orientated - someone who can read a compliance report, put together a robust action plan and then methodically work through the plan to achieve all the actions
  • Happy to get your hands dirty and do whatever is required to help a care home, its manager and its team
  • A keen willingness to learn and develop
  • Happy to take on board constructive criticism and happy to voice your opinion on what you believe to be right
  • No need to be an expert, but very confident with a computer and learning new systems (e.g. time and attendance systems, electronic care planning)
  • Calm, level headed and pragmatic
  • Very supportive and non-controlling
  • Very willing to take on responsibility and happy to respond to emergency situations
  • Able to work independently (but of course also a team player)

Essential experience required

  • Comprehensive knowledge of how 'Good' care homes operate and a full understanding of what CQC expect
  • Experience of working in large care homes in management positions - you might be a current care home manager, deputy manager, a clinical lead etc.
  • Someone with longevity on their CV - we want someone who wants to join us and be with us for the long term (we are not looking for someone who cannot stay in a job for a prolonged period)
  • A sound understanding about the importance of high occupancy, careful management of payroll (and other costs) and not using agency
  • Good with computers and technology, with experience using electronic care plans
  • Experience of dealing with safeguarding investigations and meetings
  • Experience of undertaking HR investigations and hearings

About the role

  • This role would typically be based 3-4 days in a care home and 1-2 days working from home with occasional office days.
  • We offer all our employees a highly competitive package. The salary will depend on the calibre of the successful candidate. The role will be provided with a fully expensed company vehicle.
  • The successful candidate will have a lot of autonomy and input in how we manage our business and there will be significant opportunities to grow and advance within the company.

Detailed responsibilities of the role

Compliance

  • Support Home managers to develop action plans to address areas for improvement highlighted from the quarterly compliance inspection, audits and external inspections.
  • Support the manager to implement the action plan and review progress monthly to monitor/ensure progress is being made.
  • Support the home with safeguarding investigations and attend safeguarding meetings/calls as appropriate
  • Support the with whistleblowing investigations

Occupancy and payroll/cost oversight

  • Supporting homes to maintain high levels of occupancy and good fees, driving private occupancy.
  • Supporting homes to manage their payroll costs and other costs to ensure that they are within budget.

Quality assurance

  • Support the Home manager to ensure that the tasks on the company Quality Assurance Framework (QAF) are fully completed properly each month
  • Undertake a regular audit/review of the quality assurance framework to ensure that the tasks have been completed to the right level i.e. so if a CQC inspector picks up a piece of QA evidence they would be pleased.

Audits

  • Undertake focused audits as required and work with the home manager to action the issues identified e.g. care plans, medication, infection control, pressure care, call bells, weights etc.

Other

  • Represent the company at quarterly relative, resident and staff meetings
  • Be on hand to support the Homes with clinical issues
  • Undertake peripatetic home management roles in the event of the prolonged absence of a Home manager
  • Be based out of a single home for a set period where a lot of support is required.
  • Support the home when the Home manager is off, being the main point of contact for emergencies when the Home manager is on a holiday
  • Support in the induction of new Home managers
  • Attend the home on CQC inspection days as requested
  • Write up summary repots following home visits to outline the work done to evidence provider level engagement and oversight
  • Attend weekly Home Management support calls as required

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