Regional Care Operations Manager

1 month ago

Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

Regional Care Operations Manager

Salary: Competitive

Are you an experienced professional with a strong background in managing 'Good' care facilities in England? If you are seeking a role where you can leverage your expertise, knowledge, and passion across multiple locations, we would like to hear from you.

Role Objective

  • To deliver essential support to our home managers, ensuring the effective and efficient operation of our facilities. The goal is to maintain: 'Good' compliance, high occupancy rates, effective payroll management, minimal reliance on agency staff, and overall satisfaction among teams, residents, and their families.
  • This position reports directly to the Operations Director/COO and collaborates closely with the Support Office team to provide outstanding assistance to our homes. While this role does not involve direct management of home managers, it emphasizes partnership and collaboration.

Desired Personal Attributes

  • Exceptional at building rapport and nurturing authentic relationships, particularly with home managers.
  • A supportive individual who understands the needs of home managers and provides the kind of assistance they would have valued in their own management roles.
  • Committed to the role and willing to travel extensively within the region to support care homes.
  • Intelligent, organized, dynamic, and energetic, capable of addressing and resolving various challenges.
  • A proactive individual who takes initiative to achieve set objectives.
  • Detail-oriented, able to analyze compliance reports, develop comprehensive action plans, and systematically execute them.
  • Willing to engage in hands-on support to assist care homes, their managers, and teams.
  • A strong desire for personal and professional growth.
  • Open to constructive feedback and willing to express views on best practices.
  • Comfortable with technology and quick to learn new systems.
  • Calm, composed, and practical in approach.
  • Supportive and collaborative, with a non-intrusive management style.
  • Ready to accept responsibility and respond effectively to urgent situations.
  • Able to work independently while also being a team player.

Essential Experience

  • In-depth understanding of the operations of 'Good' care homes and familiarity with CQC expectations.
  • Experience in senior management roles within large care homes, such as care home manager, deputy manager, or clinical lead.
  • A stable employment history, indicating a commitment to long-term roles.
  • Knowledge of the significance of high occupancy, prudent payroll management, and minimizing agency use.
  • Proficient with technology, including experience with electronic care planning tools.
  • Experience handling safeguarding investigations and related meetings.
  • Familiarity with conducting HR investigations and hearings.

Role Overview

  • This position typically involves spending 3-4 days in care homes and 1-2 days working remotely, with occasional office visits.
  • We offer a competitive compensation package, with salary commensurate with the qualifications of the successful candidate. A fully expensed company vehicle will be provided.
  • The successful candidate will enjoy significant autonomy and the opportunity to influence business management, with ample prospects for growth and advancement within the organization.

Key Responsibilities

Compliance Management

  • Assist home managers in developing action plans to address areas needing improvement identified through quarterly compliance inspections, audits, and external evaluations.
  • Support the implementation of these action plans and conduct monthly reviews to ensure progress is being made.
  • Provide assistance during safeguarding investigations and participate in relevant meetings and calls.
  • Support the management of whistleblowing investigations.

Occupancy and Financial Oversight

  • Help homes maintain high occupancy levels and competitive fees, focusing on driving private occupancy.
  • Assist homes in managing payroll and other costs to ensure adherence to budgetary constraints.

Quality Assurance

  • Support home managers in completing tasks outlined in the company Quality Assurance Framework (QAF) each month.
  • Conduct regular audits of the quality assurance framework to ensure tasks are completed to a high standard, ensuring readiness for CQC inspections.

Auditing

  • Perform focused audits as necessary and collaborate with home managers to address identified issues, such as care plans, medication management, infection control, and more.

Additional Responsibilities

  • Represent the company at quarterly meetings with residents, relatives, and staff.
  • Provide support to homes with clinical matters.
  • Take on peripatetic home management roles during extended absences of home managers.
  • Offer concentrated support to homes requiring additional assistance.
  • Act as the primary contact for emergencies during home manager absences.
  • Assist in the onboarding of new home managers.
  • Attend homes during CQC inspection days as needed.
  • Document summaries of home visits to demonstrate provider-level engagement and oversight.
  • Participate in weekly home management support calls as required.

  • Operations Manager Domiciliary Care and Extra Care

    2 days ago

    Oxfordshire, United Kingdom PSR Solutions Full time

    We are looking for an energetic, business-focused and quality-orientated Operations Manager to join a well-established home care provider with a reputation for delivering an outstanding service and operating as a premium provider of care to people in their own homes.This is a regional role within which you will effectively oversee a number of home care...

  • Care Manager

    6 days ago

    oxfordshire, United Kingdom Nicholas James Care Homes Ltd Full time

    Job DescriptionAre you passionate about making a real difference in people's lives?Do you thrive in a supportive, collaborative environment?Nicholas James Care Homes and Regal Care Trading Limited, leading providers of nursing, dementia, and residential care, have an opening for the position of Home Manager to join our outstanding team in Banbury,...

  • Care Manager

    6 days ago

    Oxfordshire, United Kingdom Nicholas James Care Homes Ltd Full time

    Are you passionate about making a real difference in people's lives?Do you thrive in a supportive, collaborative environment?Nicholas James Care Homes and Regal Care Trading Limited, leading providers of nursing, dementia, and residential care, have an opening for the position of Home Manager to join our outstanding team in Banbury, Oxfordshire.Family...

  • Care Manager

    6 days ago

    Oxfordshire, United Kingdom Nicholas James Care Homes Ltd Full time

    Are you passionate about making a real difference in people's lives? Do you thrive in a supportive, collaborative environment? Nicholas James Care Homes and Regal Care Trading Limited, leading providers of nursing, dementia, and residential care, have an opening for the position of Home Manager to join our outstanding team in Banbury, Oxfordshire. Family...

  • Care Manager

    7 days ago

    Oxfordshire, United Kingdom Nicholas James Care Homes Ltd Full time

    Are you passionate about making a real difference in people's lives?Do you thrive in a supportive, collaborative environment?Nicholas James Care Homes and Regal Care Trading Limited, leading providers of nursing, dementia, and residential care, have an opening for the position of Home Manager to join our outstanding team in Banbury, Oxfordshire.Family...

  • Care Manager

    6 days ago

    Oxfordshire, United Kingdom Nicholas James Care Homes Ltd Full time

    Are you passionate about making a real difference in people's lives?Do you thrive in a supportive, collaborative environment?Nicholas James Care Homes and Regal Care Trading Limited, leading providers of nursing, dementia, and residential care, have an opening for the position of Home Manager to join our outstanding team in Banbury, Oxfordshire.Family...

  • Care Manager

    4 days ago

    Oxfordshire, United Kingdom Nicholas James Care Homes Ltd Full time

    Are you passionate about making a real difference in people's lives?Do you thrive in a supportive, collaborative environment?Nicholas James Care Homes and Regal Care Trading Limited, leading providers of nursing, dementia, and residential care, have an opening for the position of Home Manager to join our outstanding team in Banbury, Oxfordshire.Family...

  • Regional Support Manager

    2 months ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support ManagerSalary: CompetitiveAre you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you!The purpose of the roleTo provide...

  • Regional Support Manager

    2 months ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support Manager Salary: Competitive Are you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you! The purpose of the role To...

  • Regional Support Manager

    2 months ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support ManagerSalary: CompetitiveAre you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you!The purpose of the roleTo provide...

  • Regional Support Manager

    4 weeks ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support Manager Salary: Competitive Are you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you! The purpose of the role To...

  • Regional Support Manager

    2 months ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support ManagerSalary: CompetitiveAre you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you!The purpose of the roleTo provide...

  • Regional Support Manager

    2 months ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support ManagerSalary: CompetitiveAre you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you!The purpose of the roleTo provide...

  • Regional Support Manager

    3 weeks ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support ManagerFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Salary: CompetitiveAre you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge...

  • Regional Support Manager

    4 weeks ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support Manager Salary: Competitive Are you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you! The purpose of the role To...

  • Peripatetic Manager

    2 months ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support Manager Salary: Competitive Are you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you! The purpose of the role To...

  • Peripatetic Manager

    4 weeks ago

    Oxfordshire, United Kingdom Welford Healthcare Ltd Full time

    Regional Support Manager Salary: Competitive Are you a highly committed person who has many years of experience in successfully operating ‘Good’ care homes in England and you are now looking for a job where you can apply your skills, knowledge and enthusiasm across numerous homes? If so - we really want to hear from you! The purpose of the role To...

  • Deputy Manager Care

    2 days ago

    Oxfordshire, United Kingdom Care UK Full time

    Deputy Manager CareAre you an organised, methodical individual who is passionate about delivering positive change? At Care UK you can build a fast-moving career whilst help our residents fulfil their lives. The team at Cuttlebrook Hall in Thame have a great opportunity for a passionate and hands on person to join the home as Deputy Manager.What you’ll...

  • Registered Manager

    2 months ago

    Oxford, Oxfordshire, United Kingdom RB Social Care Full time €35,000

    We're supporting a learning disabilities leading care provider, looking for a Registered Service Manager (Supported Living) in the Oxford area to oversee the Support Team, working alongside the Regional Manager. Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

  • Registered Manager

    2 months ago

    Oxford, Oxfordshire, United Kingdom RB Social Care Full time €35,000

    We're supporting a learning disabilities leading care provider, looking for a Registered Service Manager (Supported Living) in the Oxford area to oversee the Support Team, working alongside the Regional Manager. Check below to see if you have what is needed for this opportunity, and if so, make an application asap.