Head of Operations

1 month ago

London, United Kingdom Eleanor Healthcare Group Full time

Eleanor Care is one of the leading healthcare groups in the UK, with over 40 years of experience in delivering high-quality care across a range of specialties, including home care, care homes, and learning disabilities (LD) services. Our vision is to provide exceptional care experiences, helping our clients achieve their health and wellness goals through compassionate, person-centred care.


Role Summary


We are seeking an experienced, dynamic, and results-driven Head of Operations & Business Development to join our management team and oversee the strategic growth of our Learning Disabilities (LD) services. In this pivotal role, you will lead a portfolio of day centres, care homes, and supported living facilities, ensuring compliance with CQC regulations while driving business expansion and innovation. If you have a passion for leadership, a strong track record in managing complex care services, and a desire to make a significant impact, this role is for you.


Key Responsibilities


  • Ensure Regulatory Compliance: Take full accountability for adherence to CQC standards, local authorities, and statutory regulations, maintaining high-quality care with CQC ratings no less than ‘Good’.


  • Conduct Regular Audits: Visit each site at least once a week to perform audits, ensuring full compliance, up-to-date documentation, and impressive service standards across all locations.


  • Drive Business Expansion: Identify and lead new business opportunities to expand our portfolio of LD services, increasing occupancy, profitability, and operational efficiency.


  • Team Leadership & Development: Lead and mentor a team of managers, empowering them to enhance existing services and integrate innovative care solutions.


  • Client & Stakeholder Engagement: Build and maintain positive relationships with staff, service users, families, social care partners, health professionals, and funding bodies, ensuring clear communication and exceptional service delivery.


  • Operational Excellence: Strategize and implement initiatives to improve service quality, optimize processes, and ensure high client satisfaction across all LD services.


Key Competencies & Qualifications


  • Proven Leadership in LD Services: Transparent and high-integrity leadership experience in managing services for individuals with learning disabilities, including complex needs and behaviours that challenge services.


  • In-Depth Regulatory Knowledge: Strong understanding of CQC compliance, legislation, and best practices in the care sector.


  • Business Development Expertise: Demonstrated success in growing occupancy, profitability, and service offerings, with a strategic approach to identifying new business opportunities.


  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to navigate conflicts and maintain positive relationships.


  • Technological Proficiency: Strong IT skills, with experience using care management software and digital communication tools to streamline operations.


  • Self-Awareness & Decisiveness: Insightful understanding of your own strengths and limitations, with the ability to escalate and seek advice when necessary.


  • Resilience & Problem-Solving: Ability to work under pressure, make critical decisions, and meet challenging targets in a dynamic environment.


Why Join Eleanor Care?
  • 40+ Years of Trusted Experience: Be part of an established care group with a strong reputation for excellence and compassion.


  • Career Growth & Development: Opportunity to shape and grow LD services within a supportive, innovative organization.


  • Competitive Salary & Benefits: Attractive compensation package, including performance-based bonuses and opportunities for professional development.


How to Apply


  • Ready to lead, innovate, and make a difference? Apply now to join our team as Head of Operations & Business Development, and take the next step in your career with Eleanor Care.


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