Head of Operations

1 week ago


London, United Kingdom Ministry of Justice Full time

Salary 1
- £74,106 - £92,800

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- West Midlands

City/Town 1
- Birmingham, Burton-upon-Trent, Cannock, Coventry, Dudley, Hereford, Kidderminster, Leamington Spa, Nuneaton, Redditch, Shrewsbury, Stafford, Stoke-on-Trent, Tamworth, Telford, Walsall, West Bromwich, Wolverhampton, Worcester

Building/Site 1
- NPS 12 SHERIFFS COURT COVENTRY, CV1 3RY, NPS 135 ABBEY FOREGATE SHREWSBURY, SY2 6AS, NPS 200A WOLVERHAMPTON ROAD CANNOCK, WS11 1AT, NPS 76 WALSALL ROAD BIRMINGHAM, B42 1SF, NPS 826 BRISTOL ROAD BIRMINGHAM, B29 6NA, NPS CENTENARY HOUSE BIRMINGHAM, B33 0NL, NPS GAOL STREET HEREFORD, HR1 2HU, NPS HOPE HOUSE DUDLEY, DY1 4TA, NPS HORNINGLOW STREET BURTON ON TRENT BURTON-ON-TRENT, DE14 1PH, NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ, NPS MOOR STREET TAMWORTH, B79 9QZ, NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS STOURBANK HOUSE KIDDERMINSTER, DY11 6XA, NPS UNITS 1- 4 AND 7 WINDSOR COURT REDDITCH, B97 4BT, NPS UNITY HOUSE WEST BROMWICH, B70 7PQ, NPS WALSALL PROBATION COMPLEX WALSALL, WS1 3QE, NPS WARWICKSHIRE CRIMINAL JUSTICE CENTRE NUNEATON, CV11 4JU, NPS WARWICKSHIRE JUSTICE CTR LEAMINGTON SPA LEAMINGTON SPA, CV32 4EL, NMS Centre City Tower (19th), B5 4UA, NMS Units 8 Frank Foley Way, ST16 2ST, NMS Whitechapel House, TF2 9FN, NMS Elgar House (1st), WR4 9EE

Grade 1
- Other

Organisation Grade for HMPPS 1
- NPS Pay Band D

Post Type 1
- Permanent

Working Pattern 1
- Full Time

Role Type 1
- Operational Delivery

Job description 1

**Overview of the job**

The post holder will be responsible for operational delivery by the NPS within the region. The job holder will report to the Regional Director and have line management responsibility for a number of Heads of Local Delivery Unit (LDU) Clusters and the Public Protection function in each region. In larger regions, there will be more than one post holder and responsibility for LDUs will be divided between post holders.

**Summary**

The post holder will provide operational direction for the NPS within the region, overseeing and joining up services across several LDU Clusters to ensure an
integrated system that delivers on the purpose of probation: to protect the public and reduce reoffending. A key objective will be to ensure that high performance is consistent across LDUs. They will be responsible for strategic direction of the interface with courts and sentencers, as well as key public protection functions such as victims, safeguarding and MAPPA. Working with the Regional Director, they will contribute to the development of strategic objectives across the probation region and operationalise these within the delivery arm of the business.

The post holder will ensure that any action plans developed by the Performance and Quality function are implemented in the operational line in a timely manner, embedding a culture of continuous improvement and actively addressing underperformance. They will implement national operational policies and procedures, using an overview of the whole region to identify and address areas of underperformance, ambiguity or inconsistency. The job holder will provide assurance to the Regional Director that the necessary processes are in place and being adhered to in relation to both operational and corporate responsibilities. They will demonstrate inspirational, confident and empowering leadership, supporting the Regional Director in driving an inclusive and positive culture for the region. They will collaborate with external partners at a regional or sub-regional level and represent the Regional Director as appropriate.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must work proactively to deliver the recommendations of the Lammy Report and implement the strategic framework for working with female offenders.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

They may be required to participate in out of hours senior management on call rota.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Line manage a number of ‘Heads of Function’ who are responsible for operational delivery in the LDU Clusters and Public Protection.
- Hold senior leaders to account for the performance of their LDU Clusters and Public Protection teams, ensuring that consistent and high standards are maintained and taking effective action to address deficits.
- Develop and implement regional strategies in line with the national strategic framework.
- Work with senior leaders to ensure a holistic approach to delivery against the strategic direction set by the Regional Director.
- Provide advice and make ultimate decisions on the management


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