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Application Support Engineer

3 months ago

Liverpool, United Kingdom ShortList Recruitment Limited Full time

Application Support Engineer

Liverpool (Remote/Hybrid)

£45,000


ShortList has an opportunity for an experienced Application Support Engineer looking for an exciting opportunity to make a meaningful impact. We’re partnering with a large and dynamic non-profit organisation based in Liverpool, renowned for its commitment to positive change. This is a unique chance to join a team where your technical expertise will directly contribute to transformative projects and initiatives.


About the Role:

As an Application Support Engineer, you will play a pivotal role in supporting and maintaining critical applications across the organisation. With numerous ongoing projects and significant change on the horizon, this position offers an opportunity to work in a fast-paced, complex environment where your skills will be both challenged and honed. You’ll collaborate with cross-functional teams, providing technical support, troubleshooting, and ensuring the seamless operation of various software applications.


Key Responsibilities:

  • Provide expert-level application support for a variety of software systems, ensuring high availability and performance.
  • Troubleshoot and resolve technical issues, working closely with development teams to identify and fix defects.
  • Manage and prioritise incidents and service requests, maintaining a focus on delivering exceptional customer service.
  • Participate in ongoing projects, contributing to software upgrades, migrations, and new implementations.
  • Utilise Software Development and Defect Management Systems, such as Jira or Azure DevOps, to track and manage development tasks.


What We’re Looking For:

  • Good understanding of development languages, such as Java, .Net, C#.
  • Experience with Jira or Azure DevOps.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
  • A passion for working in the non-profit sector and contributing to meaningful social change.
  • This is more than just a job; it’s an opportunity to be part of something bigger. If you’re an Application Support Engineer with the skills and passion to drive change, we want to hear from you.


This role is based in Liverpool and offers hybrid working with 2 days per week based in the Liverpool office, easily commutable from Warrington, Runcorn, Wirral and Chester. The salary on offer is £45,000 + great benefits.


If this sounds like the role for you, click APPLY.


This role does not offer sponsorship and requires applicants to be located within a commutable distance.