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Liverpool, Liverpool, United Kingdom Allied Bakeries | part of Associated British Foods plc Full timeJob Title: Head of Application SupportThe Head of Application Support will lead the Application Support and Technical Services teams within the GSC Information Systems (IS) function of Allied Bakeries, a part of Associated British Foods plc. This role is responsible for ensuring the smooth operation and maintenance of various business-critical applications...
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Liverpool, Liverpool, United Kingdom Allied Bakeries Full timeJob Title: Head of Application SupportAt Allied Bakeries, we are seeking an experienced and skilled Head of Application Support to lead our Application Support and Technical Services teams. This role is responsible for ensuring the smooth operation and maintenance of various business-critical applications across multiple business units.Key...
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Head of Application Support
1 month ago
We are seeking a highly skilled and experienced Head of Application Support to lead our Application Support and Technical Services teams within the GSC Information Systems (IS) function of Allied Bakeries. The successful candidate will be responsible for ensuring the smooth operation and maintenance of various business-critical applications across multiple business units.
Key Responsibilities- Lead and manage the Application Support team, providing direction, mentorship, and performance management.
- Develop and implement strategies to improve the efficiency and effectiveness of application support services.
- Foster a culture of continuous improvement and customer-centric service delivery.
- Oversee the support and maintenance of all business-critical applications, ensuring high availability and reliability.
- Coordinate with business units to understand their application needs and ensure timely resolution of issues.
- Manage the application lifecycle, including upgrades, patches, and decommissioning of obsolete systems.
- Act as the primary point of contact for application support-related matters with internal stakeholders.
- Build and maintain strong relationships with business unit leaders to ensure alignment of application support services with business objectives.
- Communicate effectively with stakeholders to provide updates on application performance, issues, and resolutions.
- At least 5 years' experience at a senior level in IS, leading a large Application Support team, preferably within the FMCG industry.
- Strong leadership and team management skills.
- Strong experience of building, maintaining and developing stakeholder relationships directly and through the team.
- ITIL and Service process understanding and ability to apply it in real situations with a logical and systematic approach to problem resolution across a broad spectrum of technologies.
- Excellent communication skills.
- Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
- Excellent problem-solving and analytical abilities.
- Experience with incident and problem management processes.
