Customer Support Representative

3 weeks ago

Stamford, United Kingdom Avtron Power Solutions Full time

POSITION SUMMARY

Avtron is seeking to hire a Customer Success Agent who can successfully build effective business relationships, is customer focused, and has strong problem-solving skills. The Customer Success agent will work closely with key customers to provide world class customer service. Is required to give updates on all post sales activities including but not limited to order status, notifications of any changes, providing required documentation, and scheduling start up services. This role requires strong communication skills, follow-up skills, organizational skills, and the ability to work across functions to address customer issues. This position will work on site at the Easton-on-the-Hill (Stamford) Lincolnshire office.

Main Purpose of the Job

  • Responsible for managing customer service inquiries via email, chat, and phone.
  • Entering Customer Purchase Orders, raising Commercial Invoices and preparing Shipping Documents.
  • Updating and maintaining customer data in SAP.
  • Manage relationships with key customer accounts to provide world class customer service.
  • Act as an advocate for the customer to confirm that customer deadlines are achieved, products are delivered to specification, and on-time.
  • Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers’ needs
  • Manage customer orders from receipt of order through commissioning.
  • Act as the main point of contact for key customers so that customers get quick responses and/or action in response to inquiries including, change requests, invoicing, warranty, and service
  • Executes KPIs and continuous improvement initiatives to maximize customers service levels
  • Coordinate with customer to schedule startup and other field services.
  • Become familiar with Avtron products and look for opportunities to grow sales with key accounts.

Key Responsibilities

  • Participate in annual customer business review meetings
  • Expedites backorders and process customer returns.
  • Travel less than 5%

Qualifications

  • Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
  • 2-4 years of relevant inside sales or customer service experience
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Experience using SAP and CRMs systems a plus
  • Creative problem-solver with outstanding customer service skills

Proven Skills

Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

Experience using SAP and CRMs systems a plus

Must be available to travel to site.

In return you will receive

Salary negotiable dependent on experience

28 days holiday per annum + BH

Holiday buy scheme up to 5 days per year

Salary sacrifice enhance pension scheme

Life Insurance

Discount Scheme

Performance based bonus scheme

Compressed hours with early finish on a Friday

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