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customer care manager
4 months ago
Customer Care Manager
£55,000
South West London
We are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern methods of construction.
They are looking for an experienced Customer Care Manager, with a minimum of 2 years’ experience working a developer with excellent people skills and technical knowledge to co-ordinate, manage and progress their new residents through Home Demo, Handover, Move-in and warranty period.
You will have a New Homes Customer Service background, with excellent customer service skills, and want to join the business at time of growth. You will have excellent technical knowledge and ideally, have dealt with international buyers .
In this role, you will use your communication and customer service skills, your vast experience in resolving defects and a willingness to ensure new residents’ satisfaction is at the centre of everything you do.
Reporting to the Customer Service Director, you will cover West and South West London schemes.
You will be expected to:
- Organise Home Demonstrations with customers after legal completion
- To ensure all defects are logged and managed in a timely manner
- Liaise with the Construction, Technical, Commercial and Sales departments to ensure Customer Care issues are handled efficiently
- Ensure that all post-occupation remedial work is completed to the required standards, within company target timescales and in line with the requirements of the NHBC warranty
- Have full responsibility for all customer complaints and reach resolution within set timescales
- Dealing with the customer from the point of completion
- Arranging key handover
- Conducting site & welcome meetings
- Attending property's to discuss snag & defect list
- Conducting home demonstrations
- Managing the sub contractors on site
To be successful in the role, we are looking for:
- Previous experience as a Customer Service Manager in the housebuilding, having worked for a housebuilder, developer or housing association in a Customer Care role for a minimum 2 years
- Professional with a positive attitude
- Ability to multi-task whilst remaining calm under pressure
- Excellent interpersonal skills and customer service with strong communication skills
- Resilience in the face of negativity
- Full and valid UK driving licence
- The right to work in the UK
n.b. applicants with out new homes customer care experience will be discounted.
