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Customer Success Manager

3 months ago

Lancashire, United Kingdom Identify Solutions Full time

We are looking for a Customer Success Manager to join an all in one management software for Training Providers, who power customer's platforms and aid in the planning, managing and selling of training courses.

They're a completely unique solution and have enjoyed organic and steady growth over the past 20 years, however have still kept a close knitted and collaborative team with 35 people currently; many who have remained there for over 10 years.

They work with companies across a variety of different industries including Education, Charities, Healthcare and Trade. The majority of their client base are in the UK, but they do have some overseas clients too. This will be looking after a mixture of clients; an array of sectors and a mixture of SMBs - Enterprise clients. The pipeline is distributed to ensure an equal workshare between the 3 CSMs.

You will be responsible for the full CSM journey from onboarding through to renewals, however a strong focus will be on client optimisation; regular client reviews, reviewing progress, providing guidance and driving adoption.

Company culture is something I cannot speak more highly of They're a collaborative and forward thinking team who are very people focused, and they were recognised by the Sunday Times as one of the Best Small Business to Work For in the UK in May 2024.

Benefits include 25 days holiday plus holiday buy/sell scheme, healthcare cashback schemes, 2 employee assistance programmes, company socials, company profit bonus share and more. They offer flexible working, with some visits to their HO in Lancaster for department and company wide meetings.

Salary is £35-£40k (could be negotiable for the right person) with personal and company bonus.