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Head of Resident Operations

2 months ago

Eastern England, United Kingdom Mitie Full time

Job Title: Head of Resident Operations

Location: Heathrow Immigration Removal Centre

Help our Mitie team deliver with Pride and Purpose.


Job Overview

Are you a seasoned manager with a passion for delivering exceptional service and a commitment to ensuring a safe, decent, and secure environment for all? Do you have experience in a prison, security, immigration, custodial environment and a keen eye for detail? Look no further We're seeking a Head of Resident Operations to join our team at Heathrow Immigration Removal Centre.


As Head of Resident Operations, you will support the Deputy Centre Manager in ensuring full contractual compliance and adherence to legislation, company policies, and procedures. You will be responsible for leading and managing a team of staff, developing strategies and action plans for key departments within the Centre, and acting as a Single Point of Contact for the Home Office Detention Engagement Team and other stakeholders.


What you'll do:

As a Senior Manager at the Centre, you will lead and manage a team of staff to ensure the successful implementation of company values and vision. You will develop strategies and action plans for key departments within the Centre, driving business growth and achieving key performance indicators. As the Single Point of Contact for the Home Office Detention Engagement Team and other stakeholders, you will act as a liaison and provide critical support to ensure seamless communication and collaboration. Additionally, you will be responsible for ensuring that financial parameters and company targets are met, while also managing serious operational incidents and assuming the role of Silver Commander in liaison with both Corporate Command (C+C) and Home Office Gold Command.


What we're looking for:

  • Substantial experience at a managerial level within a custodial environment
  • Experience of working within the immigration sector and a working knowledge of relevant policies and procedures.
  • Knowledge of third party expectations, including but not limited to, HMIP, and how these apply to the immigration estate.
  • Experience of incident management and resolution, including training at Silver Commander level
  • A commitment to ensuring a safe, decent, and secure environment for all
  • Commercial acumen, including budget management and driving financial efficiencies
  • Experience of line management and supporting/coaching of staff to achieve effective results
  • The ability to perform well under pressure, balance competing priorities, think creatively, and apply innovation to service delivery

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