Client Account Manager

4 weeks ago

Altrincham, United Kingdom BSE - Business Support Experts Full time

At Business Support Experts (BSE), we are passionate about empowering businesses with tailored support solutions. We specialise in a range of tax relief services, including Research and Development (R&D) tax credits, Capital Allowances, and Land Remediation Services. Our mission is to help our clients enhance their financial efficiency and drive growth through expert advice and innovative strategies.


As a Client Account Manager, you will be responsible for managing and strengthening relationships with our clients. You will act as the main point of contact, working closely with clients, their teams, and internal stakeholders to ensure a smooth onboarding process, seamless service delivery, and client satisfaction. Your ability to navigate our services and provide value-driven insights will enable clients to maximise the benefits of our offerings.


Role Objectives:

  • You will proactively manage client expectations, driving retention through expert legislative guidance and sharing industry insights.
  • Nurture and manage client relationships, addressing any concerns and ensuring high levels of satisfaction.
  • Serve as the primary contact for assigned clients, delivering exceptional, personalized support.
  • Identify growth opportunities and potential upselling of services to clients where applicable.
  • Collaborate with internal teams to ensure efficient and seamless service delivery.
  • Stay informed on industry trends to provide clients with value-added advice and solutions.
  • You'll work alongside the Business Development team to identify and onboard new clients smoothly.
  • Relay client feedback and issues to management to facilitate continuous improvements.
  • Maintain accurate and up-to-date client information in the CRM system.
  • Schedule and conduct regular client meetings and follow-ups.


Requirements:

  • Proven experience in client or account management roles.
  • Strong communication and interpersonal skills.
  • Problem-solving mindset with the ability to manage complex client needs.
  • Excellent organizational skills with attention to detail.
  • Ability to manage multiple clients and tasks simultaneously.
  • Confident communicator, comfortable with phone-based interactions to foster stronger relationships.


What's on offer:

  • Competitive base salary
  • 25 days annual leave + bank holidays (33)
  • Your birthday off work
  • Additional day annual leave after 2 years service up to 28 days
  • Free private healthcare after successful completion of your probation
  • Rewards discount scheme
  • Perks at work
  • Long term retention bonus
  • Quarterly performance incentive


If you are driven by client success and are eager to contribute to a growing, dynamic team, we would love to hear from you.

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