Business Process Specialist

1 week ago

Reading, United Kingdom Project People Full time

Business Process Specialist

6-month contract

Reading – Hybrid-working


The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences.


The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE.


The Business Process Specialist is a key role within the Quality and Health and Safety Teams and reporting to the Process Assurance and CI Lead supporting the delivery of MBNL’s transformation to an infrastructure manager. This is a hybrid role with a minimum of 2 days per week based from our Central Reading office.


What you will do:


  • Support the QA team in developing the MBNL Process Mapping framework – including appropriate use of relevant tools and systems.
  • Collaborate with process owners and key stakeholders to facilitate and manage the identification and modelling of business processes and procedures.
  • Facilitate and support workshops involving internal and external stakeholders.
  • Identify the elements of inputs and outputs of existing processes and procedures to develop ‘as-is’ process state using standard process mapping methodology.
  • Identify improvement opportunities and ‘to-be’ states identifying efficiencies where possible.
  • Model the actors, tasks and flows that make up the business processes and procedures.
  • Support leadership and operational teams in the implementation of processes, and their assurance and improvement.


What we are looking for:

  • Foundation knowledge of process mapping tools such as MS Visio.
  • Good written and verbal communication skills.
  • Understanding of continuous improvement methodology and tools would be useful but continuous improvement mindset adequate.
  • Ability to interpret complex processes often with the requirement to meet short deadlines.


MBNL – building strength through inclusion.

At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.

We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.


MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

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