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Business Systems Analyst

2 months ago

Reigate, United Kingdom Opus Technology Full time

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?


Join our Service Delivery Team


The Business Systems Analyst is responsible for improving Opus’ business efficiency through analysis of internal processes, definition of requirements and their translation into solutions and automation, supported by the optimal use and development of our suite of business systems, centred around Microsoft Dynamics 365.


You will also be responsible for:


  • Holding 3rd party developers & support providers to account with regular service review meetings, invoice approval and cost control, incident and fault resolution meeting agreed SLAs
  • Managing the Business Systems / ERP Change Board and associated processes with regular Change Board meetings taking place at optimal frequency with actions and decisions recorded and fed into development sprints
  • Managing requirements gathering, scoping, design, development, implementation, and training of all medium to large Business Systems / ERP feature change requests
  • Coordinating development sprints, user acceptance testing and release
  • Producing appropriate documentation (user guides, best practice guidelines etc) and manage all associated processes
  • Empowering groups of super users to take responsibility for routine BAU tasks (data imports / quick reports / cleansing / permissions)
  • Producing monthly business system status and RAG reports
  • Tracking effort allowing for accurate costing and resource planning


Salary c£55,000

25 Days Holiday + 8 Bank Holidays

Hybrid working (2 days a week in Reigate)


Other organisations may call this role Process Analyst, Functional Consultant, Business Analyst, Business Process Analyst or CRM Specialist.


Who are we looking for?


We are seeking a logical problem solver with:


  • 5 years as a Business Systems Analyst with experience in process optimisation
  • High exposure to Microsoft Dynamics 365 and ability to implement small changes and Dynamics CRM Administration (creation of views, workflows, permissions, data imports)
  • The ability to create reports using Power BI, Dashboards, Advanced Find & Report Builder (SSRS)
  • Experience working with cross functional teams including Project management and software development
  • Used to chairing meetings involving senior management
  • External and Internal Stakeholder Management
  • The ability to identify and implement process improvements
  • Strong interpersonal skills
  • Any knowledge of Union Street aBILLity, Hubspot, is desirable


What can Opus offer you?


  • Free daily breakfasts in the office
  • Regular companywide events
  • Monthly 'shining star' employee recognition awards
  • Pension and life insurance
  • Refer a friend scheme (£1,000)
  • Mental health, financial and legal support
  • Training and development plans
  • State of the art offices
  • Option to buy and sell holiday
  • Employee Dream Ball - Quarterly chance to win £2.5k towards a dream


Culture is important to us as are our values


Work together to win together

Be brave and think differently

Own it and never give up

Strive to be the best

Stay curious and keep learning


Meet Opus


Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.


We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.


We are a Disability Confident employer and Living Wage accredited.


Become part of our success story