Business Systems Analyst
4 weeks ago
We're shaping the future of insurance at esure Group, a trusted provider of Home and Motor Insurance. Our mission is to revolutionize insurance for good, leveraging advanced technology and data-driven insights to deliver personalized experiences for our customers.
Key Responsibilities- Conduct analysis and design on relevant projects, ensuring traceability of outcome through development, testing, training, and business readiness elements of the project lifecycle.
- Develop a deep understanding of the chatbot and associated business and customer experiences.
- Analyse customer outcomes, broader MI, and complex business problems to identify and help quantify pain-points and opportunities for the chatbot.
- Ensure business stakeholders are fully informed and any business-related activities are coordinated alongside squad deliverables.
- Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs.
- Identify, analyse, and raise risks, issues, and dependencies.
- Support the creation of content to support the change delivery to end users.
- Maintain effective stakeholder relationships for successful implementation of initiatives.
- Experience in process analysis and improvement initiatives, certification such as Lean/Six Sigma would be an advantage.
- Experience of building and/or optimising chatbot would be an advantage.
- Experience conducting root cause analysis and taking ownership of solutions.
- Ability to identify and raise risks, issues, and dependencies.
- Experience in the application of scrum and scaled agile practices.
- Ability to present technical information in an understandable way for the business and squads.
- Experience in applying as-is and to-be analysis techniques to identify business problems and opportunities.
- Competitive salary reflecting your skills and potential.
- Bonus scheme recognising your contributions.
- 25 days annual leave plus 8 flexible days.
- Flexible work options, including hybrid and part-time.
- Private Medical Insurance.
- Career growth supported by training, mentoring, and resources.
- Join networks to connect, learn, and share with colleagues.
- Discounts on insurance products for you and family.
- Support for a healthy lifestyle through various wellness programs.
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