Senior Credit Collections Analyst

4 weeks ago

Coventry, United Kingdom Leasys Full time

Job Family Credit

Job Title: Senior Credit Collections Agent

PURPOSE SUMMARY:


Reporting to the Head of Credit the role will be responsible for assisting with the day to day operations of a fast paced accounts receivable function.

Ensuring Leasys collection processes are completed in a timely and accurate manner. Provide sufficient resolutions to problems and queries to accounts receivable processes. Continually drive process improvement.

PRINCIPAL ACCOUNTABILITIES:

Logging on to bank daily and allocating payments on accounts to ensure the ledgers are accurate.

Oversee the credit control process, ensuring timely collection of outstanding debts.

Monitor aged debt reports and take collecting payments to reduce overdue balances.

Handle escalated and complex credit control issues and disputes.

Maintain positive relationships with key clients and resolve any credit-related issues.

Communicate effectively with customers regarding payment terms, overdue invoices, and credit policies.

Negotiate payment plans and settlements where necessary.

Provide insights and recommendations to improve the credit control process.

Ensure compliance with company credit policies and procedures.

Identify and mitigate credit risk through effective credit control practices.

Ensures Head of Credit is aware of potential issues associated with any risky customers

Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position

Prepare bad debt write off file in line with approval matrix and action write offs in MILES system

Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required

Adheres to formal Leasys regulatory processes, policies and procedures

Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance


PERFORMANCE MEASURES:

1-2-1 general reviews with Head Of Credit

Continuous collections review on debt ledger

Review on any targeted and risky customers



ABILITY AND SKILLS PROFILE:

Excellent communication (including written) and negotiation skills when dealing with Customers

Experience of being able to solve complex client cross country queries and provide analysis if required.

Excellent customer service and interpersonal skills

Understanding of all regulatory compliance

Ability to ensure high level of attention to detail to work and ability to operate at all levels in an organisation

Demonstrate prioritisation skills in terms of meeting productivity targets

Ability to operate, upon training, contract, collections and workflow management systems and associated office equipment

Good problem solving, communication, and organizational skills

Constantly look to improve current Collections processes and business practices

Possess a positive attitude and enthusiasm

Maintain professionalism in all aspects of communication

Self-driven and motivated

Independent and able to work with minimal daily supervision

Adaptive – ability to adjust to rapidly changing business environment


KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

Minimum 2 years' experience of management

Good communication and Interpersonal skills

Experience in the automotive or consumer finance industry advantageous


IT SKILLS PROFILE:

  1. Proficient IT skills and competent user in Microsoft Word, Excel, PowerPoint, Outlook
  2. Intermediate user of Excel



REPORTING:

  1. Reports to: Head of Credit
  2. Number of reports: 0
  3. Dimensions/Budgets: N/A



This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

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