Senior Credit Collections Analyst

2 weeks ago

Coventry, United Kingdom Leasys Full time

Senior Credit Collections Agent


Reporting to the Head of Credit the role will be responsible for assisting with the day to day operations of a fast paced accounts receivable function.

Ensuring Leasys collection processes are completed in a timely and accurate manner. Provide sufficient resolutions to problems and queries to accounts receivable processes. Continually drive process improvement.


PRINCIPAL ACCOUNTABILITIES:

  • Logging on to bank daily and allocating payments on accounts to ensure the ledgers are accurate.
  • Oversee the credit control process, ensuring timely collection of outstanding debts.
  • Monitor aged debt reports and take collecting payments to reduce overdue balances.
  • Handle escalated and complex credit control issues and disputes.
  • Maintain positive relationships with key clients and resolve any credit-related issues.
  • Communicate effectively with customers regarding payment terms, overdue invoices, and credit policies.
  • Negotiate payment plans and settlements where necessary.
  • Provide insights and recommendations to improve the credit control process.
  • Ensure compliance with company credit policies and procedures.
  • Identify and mitigate credit risk through effective credit control practices.
  • Ensures Head of Credit is aware of potential issues associated with any risky customers
  • Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
  • Prepare bad debt write off file in line with approval matrix and action write offs in MILES system
  • Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
  • Adheres to formal Leasys regulatory processes, policies and procedures
  • Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance


PERFORMANCE MEASURES:

  • 1-2-1 general reviews with Head Of Credit
  • Continuous collections review on debt ledger
  • Review on any targeted and risky customers



ABILITY AND SKILLS PROFILE:

  • Excellent communication (including written) and negotiation skills when dealing with Customers
  • Experience of being able to solve complex client cross country queries and provide analysis if required.
  • Excellent customer service and interpersonal skills
  • Understanding of all regulatory compliance
  • Ability to ensure high level of attention to detail to work and ability to operate at all levels in an organisation
  • Demonstrate prioritisation skills in terms of meeting productivity targets
  • Ability to operate, upon training, contract, collections and workflow management systems and associated office equipment
  • Good problem solving, communication, and organizational skills
  • Constantly look to improve current Collections processes and business practices
  • Possess a positive attitude and enthusiasm
  • Maintain professionalism in all aspects of communication
  • Self-driven and motivated
  • Independent and able to work with minimal daily supervision
  • Adaptive – ability to adjust to rapidly changing business environment


KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

  • Minimum 2 years' experience of management
  • Good communication and Interpersonal skills
  • Experience in the automotive or consumer finance industry advantageous


Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.


Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

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