Divisional Support Manager

4 weeks ago

Scotland, United Kingdom Optical Express Full time

Job Title - Divisional Support Manager (DSM)

Location - Scotland/North of England

Hours of Work - 40 hours per week, with some weekend working required.


Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

Following our acquisition of the Sk:n and Harley Medical group brands, we have an exciting opportunity for a Divisional Support Manager to join our team. Candidates will have a background in Optics, Aesthetics or in High End retail, with a minimum of 5 years management experience.


Duties will include:

  • Conducting Clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
  • Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high-quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
  • Oversee and undertake any new Manager inductions and introductions to Optical Express/ACES and Sk:n.
  • Full involvement in the recruitment of staff, supporting Clinic/Practice Managers as required.
  • The Divisional Support Manager should ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promotes the professional image of Optical Express/ACES and Sk:n
  • The Divisional Support Manager should ensure that all Clinics/Practices within their division have adequate support for the day to day running of the Clinic/Practice.
  • The Divisional Support Manager will be required to conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
  • Be the first point of contact for the Clinics/Practice to contact if they wish to have a discount or finance authorised.
  • Assist the other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
  • The Divisional Support Manager is responsible for maximising conversion opportunities with the patients to our premier treatments in both refractive and optical products and ensuring the Clinic/Practice team influences and advises patients on the most suitable and appropriate solution for their needs.
  • Be able to travel within your region/division as required.


What’s in it for you?

  • Competitive salary
  • Free or discounted optical products and procedures
  • Career progression
  • Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.

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