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Customer Service Advisor – Service Care

3 months ago

Milton Keynes, United Kingdom HAYS Full time
Customer Service Advisor - Service Care

Customer Service Advisor – Service CareDepartment: Customer OperationsLocation: Tongwell, Milton Keynes – fully office basedHours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.Duration: 12 months

Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer queries are responded to and action taken, ensuring customers are fully informed and have been guided through their finance contract.
What You’ll Need to Succeed:

GCSE or equivalent English Language and Mathematics is preferable.Previous customer service experience, preferably within the finance industry.Effective telephone and negotiation skills in both written and verbal.Excellent administrative skills.Keen eye for accuracy and attention to detail.Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes.Demonstrate the ability to learn and employ finance and credit-control knowledge.Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes.
What You’ll Receive in Return:

Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parkingTechnology: Contingent workers receive their own laptop.Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday).Silent Room: A dedicated space in the Tongwell office for prayer or reflection.Long-Term Career Progression: Potential for permanent roles.
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