Head of Customer Services
13 hours ago
Your new company
Hays is working with a leading global organisation renowned for its commitment to excellence and innovation. With a strong presence in over 50 countries, they pride themselves on delivering exceptional customer experiences and fostering a culture of continuous improvement.
Your new role
As the Head of Customer Services, you will be responsible for overseeing and enhancing our customer service operations worldwide. You will lead a dynamic team, develop strategic initiatives to improve customer satisfaction, and ensure that our service standards are consistently met. Your role will involve close collaboration with various departments to align customer service strategies with overall business objectives.
What you'll need to succeed
- Proven experience in a senior customer service management position within a global organisation.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A strategic mindset with the ability to drive change and innovation.
- In-depth knowledge of customer service principles and practices.
- The ability to analyse data and metrics to inform decision-making
What you'll get in return - A competitive salary and benefits package.
- Opportunities for professional growth and development.
- The chance to work in a dynamic and supportive environment.
- The opportunity to make a significant impact on our global customer service operations.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4642413
-
Head of Customer Service
7 days ago
Bedfordshire, United Kingdom Signet Resources Full time**Key Responsibilities**: - Provide leadership, direction and coaching of customer service teams - Build a customer-centric culture and devise a customer service strategy that creates more engaged and loyal customers - Tracking and analysing KPI's & improving operational efficiency using data and technology - Drive the teams to achieve customer service...
-
Head of Clinical Services
16 hours ago
Bedfordshire, United Kingdom Sue Ryder Full timeHead of Clinical Services Sue Ryder's St John’s Hospice, MK44 3RJ £54,000 per annum 37.5 hours per week Be there when it matters! There has never been a more important time to provide high quality, specialist end-of-life care to support patients and their families. Here at St John's hospice we have an exciting opportunity within our established team...
-
Head of Service Delivery
1 week ago
Bedfordshire, United Kingdom Highways England Full time**Your new role** Are you looking for the opportunity to shape how we keep people moving in the East Region? As Head of Service Delivery, you will oversee our Operations and Maintenance services, guiding a range of teams and contractors who are invaluable in delivering day-to-day customer experience and safety on the region’s road network. This includes...
-
Head of Engineering
16 hours ago
Bedfordshire, United Kingdom Redline Group Ltd Full timeAn excellent opportunity has arisen for a Head of Engineering, based in Bedfordshire, to work for an Electronics Manufacturing Service provider. The Head of Engineering, Bedfordshire, will be required to lead, develop and grow the technical team in line with business plans. Other responsibilities will include identifying, supporting, and embedding software...
-
Head of Resource Planning
8 months ago
Bedfordshire, United Kingdom East of England Ambulance Service Trust Full timeThis is an exciting time to join the East of England Ambulance Service Trust amidst the development of a new centralised approach to Planning and Resourcing. The Head of Resource Planning will play a key role in supporting the implementation of the Trust’s strategic aims and on-going development through identifying opportunities for change to support...
-
Customer Service Advisor
2 days ago
Bedfordshire, United Kingdom Jark Full timeJark Stevenage are urgently recruiting for Part Time Customer Service Advisors for a major distributor based in Buntingford. This is an established company with strong growth with excellent prospects of progression. As a Customer Service Advisor your duties will include but are not exclusive to: - Inbound & Outbound calls to customers and other branches -...
-
Customer Service Advisor
6 days ago
Bedfordshire, United Kingdom Jark Full timeJark Stevenage are urgently recruiting for Part Time Customer Service Advisors for a major distributor based in Buntingford. This is an established company with strong growth with excellent prospects of progression. As a Customer Service Advisor your duties will include but are not exclusive to: - Inbound & Outbound calls to customers and other branches -...
-
Pts Head of Operations
7 days ago
Bedfordshire, United Kingdom East of England Ambulance Service Trust Full timeThis post is a senior leadership role within the Trust. The purpose of the role is to compassionately lead the Operational Delivery elements of the Non-Emergency Patient Transport Service in the provision of safe, effective, caring, and responsive services. Leadership will be through exemplar values, staff, patient, and quality-based leadership. As a role...
-
Head of Highways
4 days ago
Bedfordshire, United Kingdom Spencer Clarke Group Full time**Job Title**: Head of Highways **Location**: Bedfordshire **Salary**: £500 per day Inside IR35 **Contract**: Full time, Interim We are currently looking for an experienced Head of Highways to lead and manage the highways department of the council. You will be responsible for leading a team of approx. 80 staff across asset intelligence, strategic...
-
Customer Services Advisor
2 days ago
Bedfordshire, United Kingdom Jark Full timeAn exciting career opportunity has arisen for a Customer Service Advisor to join my clients team and be part of our online operation based in Biggleswade to help assist in the running of the customer services department. This is a fantastic opportunity to join a new and exciting division of a well-established business. My client is one of the UK’s...
-
Customer Service Executive
6 days ago
Bedfordshire, United Kingdom 1st Choice Rec Full time**Customer Service Executive** Full Time, Permanent Bedford **Salary**:Up to £21,000 pa. **Hours**:35 hour week. **Benefits**:10% Performance Bonus, Pension, Private Medical Cover, Life Assurance, 25 days holiday (exclusive of Bank Holidays) - Our client based in Bedford are seeking a Customer Service Executive to join their team on a full-time...
-
Customer Service Advisor
7 months ago
Bedfordshire, United Kingdom O.C.S. Full timeAbout The Role*** Dealing with customer queries and ensuring a high quality customer relationship is achieved. Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies. - Please note, this a casual role so shifts will not be guaranteed.**You will also**: -...
-
Customer Service Executive
1 week ago
Bedfordshire, United Kingdom Weber Full timeInnovative? Customer Focused? Agile? Open and Engaging? Entrepreneurial? - Our key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Service Executive This role is working with WEBER in Flitwick in an open plan environment as a first point of contact to our internal and external...
-
Head of Highways
5 days ago
Bedfordshire, United Kingdom Social Work Partners Full timeSocial Work Partners were established to make a positive difference across the Social Care and Work recruitment market, guided by our principals - Care, Communication and Community. Our team have been specially chosen due to their experience and will workwith you to support and develop your career. We understand how busy you are, so we have made sure that...
-
Head of IT Infrastructure Delivery
6 days ago
Bedfordshire, United Kingdom Hays Specialist Recruitment Limited Full timeMarket Leading National Organisation - Hybrid Working - Bedfordshire Hays are pleased to be exclusively supporting the Bedfordshire based head office of an established national organisation who are now seeking to appoint a Head of IT Infrastructure Delivery. This exciting role will be responsible for the delivery and management of a diverse set of high...
-
Customer Service Agent
1 week ago
Bedfordshire, United Kingdom Whitbread Full time**Role: Customer Service Agent Hours:Monday - Friday, 9am-5pm **Salary**:£19,000 pro rata plus monthly incentives and other benefits of working for a FTSE 100 company Employment Type: Full-Time & Part-Time (20, 30 hours and 37.5 hours) with excellent career development opportunities across Whitbread Location: Dunstable** We love people, both our Guests...
-
Head of Human Resources
2 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom Hays Full time €5,000Permanent Head of HR, Bedfordshire-On-Site A fantastic opportunity for a permanent Head of HR, who enjoys a hands-on operational role within a fast-paced Hospitality/ Retail organisation. The organisation pride themselves on fostering a collaborative and inclusive work environment. The HR team are dedicated to delivering exceptional service and creating...
-
Customer Service Specialist
2 months ago
Central Bedfordshire, Bedfordshire, United Kingdom United Wheels Inc. Full timeCOMPANY INFORMATION We’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We supply 5 million+ bicycles annually to thousands of Retail locations and Customers in more than 50 countries. We are known in the industry for durability, innovation, comfort, and style - for every member of the...
-
Customer Service Specialist
4 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom United Wheels Inc. Full timeCOMPANY INFORMATION We’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We supply 5 million+ bicycles annually to thousands of Retail locations and Customers in more than 50 countries. We are known in the industry for durability, innovation, comfort, and style - for every member of the...
-
Customer Service Assistant Finance
1 week ago
Bedfordshire, United Kingdom Walters People Full timeWe are partnered with a global leading company in vehicle recycling and remarketing who have a new opportunity in Customer Service within their finance team. This role is based in Bedfordshire and you will be responsible for ensuring sellers are paid correctlyand to dispatch invoices effectively and on time. **Responsibilities**: - Cash allocation and...