Account Manager

2 months ago

Loughborough, United Kingdom Champions UK plc Full time

Champions (UK) plc is one of the UK’s leading brand agencies. We boast an enviable portfolio of regional, national and international clients and a whole host of industry awards. A family-owned business driven by traditional family values, Champions has grown consistently over the past 20 years. In that time, we’ve evolved enormously in response to the world and the needs of our clients.


We continue to invest in our staff and in new technology to ensure we provide our clients with cutting edge services that deliver the very best of results. Expanding the team to over 80 highly-skilled specialists, Champions’ continued success means there are a number of additional, exciting employment opportunities.


Reporting to the Head of Project Management, an Account Manager is a key contact for clients and is responsible for managing the day-to-day delivery of campaigns. Your focus will be to ensure all activity is delivered on time, on budget and in line with the client’s specific strategic objectives. In essence, you’ll be the glue that binds it all together – Champions, the delivery of our six in-house departments, our clients and, most importantly, their outcomes.


We’re looking for drive, determination and real commitment to excellent customer service. Outstanding communication is a prerequisite and you’ll need the calm and confidence to keep those plates spinning. This role is about challenge. Challenging yourself and others to deliver above and beyond. If you can do that, there is no feeling like it.


Responsibilities

• Manage several new and existing regional and national accounts

• Forge and maintain solid business relationships with clients through regular proactive contact, ensuring the potential of each account is fully maximised

• Support Head of Project Management in co-ordinating and delivering agreed activities for clients to tight deadlines

• Show a clear understanding of your clients’ businesses, determining how best their objectives can be met and their expectations exceeded

• Resolve any problems in a timely fashion and ensure deadlines are met

• Monitor and report on each account’s progress, working closely with both internal departments and external suppliers

• Maintain close contact with the client at all stages of the delivery

• Sense-check all work and communications before sending to client

• Attend all relevant client meetings

• Manage each account’s budget, ensuring effective control and reconciliation of costs to deliver agency profit

• Supplier research and liaison

• Arrange the effective and timely distribution of marketing collateral

• Use of Wrike or similar project management tool


Experience, Qualifications and Skills Required

• Outstanding administrative, planning, and organisational skills

• At least three years’ experience in a similar role

• Excellent client facing skills and the ability to deliver a high quality service at all times

• Strong verbal and written communication skills

• Team player

• Ability to multi-task and work under pressure

• Highly motivated

• A proactive thinker with a creative mindset

• Strong IT skills (including Microsoft Excel)

Use of Wrike or similar project management tool

• A keen eye for detail and accuracy

• Understand and interpret client briefs

• Strong negotiator

• Full UK driving licence

• Experience of working in a fast-paced agency or similar organisation

• Experience in or understanding of digital marketing channels and tactics to support in the delivery of digital projects

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Experience of managing web design and development projects


Benefits

• On-site gym

• The opportunity to take country walks around our grounds for exercise and well being

• New starter goodie bag

• Enhanced holiday allowance after two year continuous service with the company

• Modern, clean and spacious office in our new £1million digital hub

• Departmental socials

• Ongoing Training

• Contributory pension scheme

• Birthday bottle of bubbly

• My SmartE app

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