Customer Experience Transformation Director

4 weeks ago

Eastern England, United Kingdom S.I.S Executive Full time

Position : Customer Experience Transformation Director


Industry : Management Consulting


Vertical : Pharmaceutical, Bio Tech and Life Sciences


Location : UK Wide - Various Locations


Package : Package up to £230K (including benefits and bonus) dependent on experience


Background


Our client is a market leading Top Tier Global Consulting firm. With offices in nearly 200 countries and a workforce of over 300,000 employees they support some of the World’s leading Private, Publicly traded organisations and government / governing bodies in defining and executing business critical strategies, covering a variety of themes, topics and competence areas. They are looking to significantly ramp and grow their consulting presence in the Global Pharmaceutical, Bio Tech and Life Sciences sector and as such are looking for a new Consulting Director to join the team focussed on the Customer Transformation competence area


Role


This is a classic C-Suite consulting role – blend of (remote, office and client location), where you will have the opportunity to help shape and take responsibility for some of the world’s most ambitious and complex supply chain transformation projects and programs across the Pharma, Bio Teach and Life Sciences sector. As a director within the group, you will act as a thought-partner to clients, helping them to shape ideas and solve complex problems through building trust, advocacy and confidence with senior level Customer / Commercial leaders. Typical areas of project program work will include Customer and experience strategy - Customer growth strategy, Customer segmentation, Experience strategy and design, Value proposition development, Digital customer insights and analytics: Marketing & Sales - Marketing strategy and operating model, Portfolio and brand management, Sales force strategy and effectiveness Channel and RTM strategy, Sales organisation design and alignment, Digital marketing and commerce strategy: Customer Analytics - Consumer insight, Marketing analytics, Sales analytics, Big data and digital analytics. Furthermore, you will lead and support projects for clients that deliver best in class results leveraging capabilities from across the client firm in the areas listed above. Outside of engagements, Directors are considered mentors within the firm, acting as people-managers and career coaches across the team and across the Pharma, Bio Tech and Life Sciences sector.


Candidate


Given the origination / sales as well as large scale delivery aspects of this role, in order to be successful, you will need extensive experience of working within a Tier 1 or boutique consulting organisation where your focus has been supporting Pharma, Bio Tech or Life Sciences clients in large Customer Experience transformation projects and programs. You will need to able to demonstrate the ability to think strategically about business and industry trends in Customer Strategy and use analytical, problem-solving techniques to break down complex issues. It is essential that you have a track record in business development, pertaining to consulting engagements, experience in managing large scale often disparate teams and a reputation for delivering quality work for clients, demonstrating an understanding of the client's professional standards and maintaining respectful client relationships. In summary we are seeking an individual who is genuinely passionate and thrives in resolving complex Customer issues on behalf of clients. Please be rest assured of discretion and confidentiality and all contact is in line with GDPR. S.I.S Executive is a Global Executive Search organisation acting on behalf of a third-party client.

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