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Head of IT Operations/NOC

2 months ago

Edinburgh, United Kingdom RedRock Resourcing Full time

Head of IT Operations/NOC - Edinburgh - New


+++ Please note, this role is based in Edinburgh +++


A leading organisation requires a Head of IT Operations/NOC to join and guide its growing operations function. Suitable candidates will have experience of the folloiwng:


  • Leading a global/enterprise-level NOC/IT operations function.
  • Developing and implementing strategies across infrastructure and applications.
  • Leading and mentoring Analysts, Snr Analysts, Team Leaders, and Technical Trainers with a NOC/operations function
  • Driving adoption of automation/Site Reliability Engineering practices.
  • Driving change to deliver a cutting-edge NOC/operations function..
  • Overseeing incident response and problem management.
  • Implementing innovative monitoring and automation solutions.
  • Fostering a culture of continuous improvement and learning.
  • Oversee 24/7 monitoring of infrastructure / applications.
  • Optimising performance and establishing key metrics (KPIs and SLOs).
  • Communicating effectively with senior management and other departments.
  • Identifing areas for improvment/automation.


Please send CV for full job description and an informal chat.