Claims Manager

3 weeks ago

London, United Kingdom The Emerald Group Ltd, Search and Selection Full time

My client specialises in the management of discontinued insurance and reinsurance portfolios. They has assumed responsibility for a number of run-off insurance portfolios.


All potential candidates should read through the following details of this job with care before making an application.

They offer hybrid working, with the successful applicant expected to attend the London office approximately 40% of the time, or more should business requirements dictate. All roles will be considered for flexible working considerations.

Key responsibilities:

  • To support the Head of Claims to deliver the Company’s strategic initiatives and objectives and be involved in designing the same
  • Implement internal procedures and processes to effectively drive the strategic aims of the Company ensuring adherence and consistency across the team
  • Support and implement the Claims Handling guidelines including claims handling strategy for complex claims and providing support and oversight to the wider team in regard to settlement strategies and management of external experts and lawyers
  • Provide support to the Head of Claims to ensure reports and controls are in place to ensure appropriate management of the claims process and all internal and external reporting requirements are met
  • Work in collaboration with the wider claims team sharing expertise and knowledge to drive and deliver their strategic aims
  • Directly handle Complex Claims to a high standard, liaising with the Complex Claims Teams as required, identifying and pursuing opportunities to create value and protect their position through proactive handling of claims
  • Proven knowledge of Professional Lines & Casualty including Cyber
  • Weekly reporting to the Head of Claims on significant new claims/claim movements/key milestones as well as claim KPIs and team performance against said KPIs. Regular reviews of KPIs and team performance utilising appropriate tools and systems
  • Attend regular meetings with claims and actuarial teams to ensure mutual exchange of information and joined up response to emerging issues
  • Make effective decisions when dealing with complex technical claims scenarios. To provide recommendations for claims decisions to team members
  • Actively revise and edit reports created by the team to create focused, concise documents
  • Line Manager function: Approve holidays/absences of the relevant team and conduct performance reviews and objective setting of the team to ensure all members are aware of the expectations within their role and to ensure their continued professional development

Skills & experience profile:

  • In-depth insurance industry knowledge and experience, focusing on advising on claims and underwriting matters for Professional Lines & Casualty
  • Excellent team working ethic with excellent customer service approach
  • Ability to manage, develop and retain talented claim professionals
  • Good communication, presentation and negotiation skills. Able to present on a wide variety of topics at short notice
  • Ability to adapt in a fast-changing environment, quickly identifying and solving problems. To effectively manage a number of simultaneous tasks and higher level prospects and be responsible for the delivery of strategic project and the timely output of your own work
  • Litigation experience including: settlement conferences, mediations, arbitrations, drafting pleadings, discovery and trial experience
  • Knowledge of the Microsoft Office suite and other claims related software (e.g., Sequel and Trax)
  • ACII or legally qualified, or a willingness to undertake continued personal and professional development with a focus on insurance and management

  • Claims Operations Manager

    1 month ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Operations Manager** **London** **Competitive Salary** We are currently recruiting for a Claims Operations Manager on behalf of our client, a highly regarded Lloyd's Syndicate and (re)insurer with an excellent reputation within the market. **Key Responsibilities** - Support the Head of Claims by contributing to claims strategies and the...

  • Claims Advisor

    2 months ago

    London, United Kingdom Simple Claims Full time

    Company: Simple Claims Role: Accident Management Specialist/ Claims Handler **Salary**: £23,000 - £28,000 Location: London (RM8) Term: Permanent Hours/ Shifts: Mon - Fri 9:00 - 5:00 (some out of hours work required) Start: ASAP **ABOUT US** With over 15 years in the industry, Simple Accident Management has positioned itself as a market leader in...

  • Motor Claims Handler

    2 weeks ago

    London, United Kingdom Simple Claims Full time

    Company: Simple Claims Role: Accident Management Specialist/Claims Handler **Salary**: £23,000 - £28,000 Location: London (RM8) Term: Permanent Hours/ Shifts: Mon - Fri 9:00 - 5:00 (some out of hours work required) Start: ASAP **ABOUT US** With over 15 years in the industry, Simple Accident Management has positioned itself as a market leader in accident...

  • Claims Adjuster

    2 months ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Adjuster - Bloodstock** **London** **Negotiable Salary + Excellent Benefits** We are currently recruiting for a Claims Adjuster on behalf of our client, an exciting insurer based in the heart of the city. The key purpose of the role is to handle a portfolio of Bloodstock, Contingency, Crisis Management and Fine Art Claims within a designated...

  • Senior Claims Adjuster

    2 months ago

    London, United Kingdom Claims Recruitment Services Full time

    **Senior Claims Adjuster** **London** **Competitive Salary + Excellent Benefits** We are recruiting for a Senior Claims Adjuster on behalf of our client, a very well established and highly regarded Lloyd’s Syndicate/(Re)insurance company, with an excellent reputation in the London/Lloyd’s and global markets. The key purpose of the role is to handle a...

  • Claims Operations Technician

    2 months ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Operations Technician** **London** **£35,000 to £40,000 + Excellent Benefits** We are currently recruiting for a Claims Operations Technician on behalf of our client, an exciting insurer based in the heart of the city. **Key Responsibilities** - Receiving policy, premium and claim bordereaux from providers, processing in accordance with...

  • Casualty Claims Adjuster

    1 month ago

    London, United Kingdom Claims Recruitment Services Full time

    **Casualty Claims Adjuster** **London** **Negotiable Salary + Excellent Benefits** **Role Summary** Investigating and effectively handling a wide range of Casualty claims under technical direction. Working within specific limits of authority on assignments requiring technical complexity and coordination. **Key Responsibilities** - Managing a portfolio...

  • Property Claims Adjuster

    3 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Property Claims Adjuster** **London** **Negotiable Salary + Excellent Benefits** We are delighted to be partnering with a well-respected and very ambitious Lloyd's Syndicate who are looking to recruit a Property Claims Adjuster. This is a very dynamic position that provides a fantastic opportunity to develop your career in claims. **Key...

  • Insurance Claims Administrator

    1 month ago

    London, United Kingdom SiS Claims Ltd Full time

    **About us** We are professional, agile, customer-centric, and our goal is to provide an excellent level of service to our insurance clients and their policyholders. We are a specialist, independent Claims Management company acting on behalf of a number of Lloyd's Syndicates and Company insurers in London. We work primarily remotely but have an office for...

  • Liability Claims Adjuster

    1 month ago

    London, United Kingdom Claims Recruitment Services Full time

    **Liability Claims Adjuster** **London** **£50,000 + Excellent Benefits** We are currently recruiting for a Liability Claims Adjuster on behalf of our client, an exciting insurer based in the heart of the city. Our client is ahead of the curve when it comes to smart and flexible working, whether from home or in the office. The claims will be varied,...

  • Property Claims Adjuster

    1 month ago

    London, United Kingdom Claims Recruitment Services Full time

    **Property Claims Adjuster** **London** **£45,000 + Excellent Benefits** We are currently recruiting for a Property Claims Adjuster on behalf of our client, a very highly regarded and well-known brand in the Lloyd's insurance market. The primary purpose of the role is to proactively adjust a portfolio of US Property claims via Delegated Authority...

  • Liability Claims Adjuster

    4 weeks ago

    London, United Kingdom Claims Recruitment Services Full time

    Liability Claims Adjuster London Negotiable Salary + Excellent Benefits We are currently recruiting for a Liability Claims Adjuster on behalf of our client, an exciting insurer based in the heart of the city. The successful candidate will adjust their own portfolio of Third Party Liability / Personal Injury Claims from first advice to settlement. Our client...

  • Senior Marine Claims Adjuster

    1 week ago

    London, United Kingdom Claims Recruitment Services Full time

    **Senior Marine Claims Adjuster** **London** **£65,000 to £80,500 **+ Excellent Benefits** We are currently recruiting for a Senior Marine Claims Adjuster on behalf of our client, a very highly regarded and well-known brand in the Lloyd's insurance market. The primary purpose of the role is to proactively adjust a portfolio of Marine & Specie claims,...

  • Property Claims Team Manager

    2 months ago

    London, United Kingdom Exchange Street Claims ltd Full time

    Property Claims Manager / Operational Lead (CD-47) someone who has experience in property claims, managing internal and external stakeholders effectively, can work in a fast paced, ever-changing environment and looks for opportunities to problem solve and improve service. This is a great opportunity for the right person looking to take the next step in...

  • Claims Adjuster

    1 week ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Adjuster - Financial Lines** **London** **£50,000 to £55,000 **+ Excellent Benefits** We are currently recruiting for a Financial Lines Claims Adjuster on behalf of our client, a very highly regarded and well-known brand in the Lloyd's insurance market. The primary purpose of the role is to proactively adjust a portfolio of Financial...

  • Senior Technical Claims Specialist

    4 weeks ago

    London, United Kingdom Claims Recruitment Services Full time

    Senior Technical Claims Specialist London Negotiable Salary + Excellent Benefits Role Summary Managing highly complex Property and Energy Claims, working within specific limits of broad authority on assignments requiring a high degree of technical complexity and coordination, whilst also being recognised as a technical expert in this field. Key...

  • Marine Complex Claims Adjuster

    2 months ago

    London, United Kingdom Claims Recruitment Services Full time

    **Marine Complex Claims Adjuster** **London** **£40,000 to £45,000 + Excellent Benefits** We are currently recruiting for a Marine Complex Claims Adjuster on behalf of our client, a highly regarded Lloyd’s Syndicate with a very strong global reputation. **Key Responsibilities** - Managing a portfolio of Complex Marine Claims. - Ensuring effective...

  • Claims Adjuster

    1 week ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Adjuster - Accident & Health** **London** **£40,000 to £47,500 + Excellent Benefits** We are currently recruiting for an Accident & Health Claims Adjuster on behalf of our client, a very highly regarded and well-known brand in the Lloyd's insurance market. Working within the company’s Specialty Claims Division, the role will focus on...

  • Senior Property Claims Adjuster

    1 week ago

    London, United Kingdom Claims Recruitment Services Full time

    Senior Property Claims Adjuster London Negotiable Salary + Excellent Benefits We are proud to exclusively partner with an exciting, growing and dynamic Lloyd's Syndicate to recruit a Senior Claims Adjuster to handle a caseload of Property Claims. This is a fantastic opportunity to join a business with some of the leading Claims & Underwriting professionals...

  • Senior Claims Adjuster, Energy

    2 months ago

    London, United Kingdom Claims Recruitment Services Full time

    **Senior Claims Adjuster, Energy & Construction** **London** **Negotiable Salary + Excellent Benefits** We are currently recruiting for a Senior Claims Adjuster on behalf of our client, a highly regarded London Market insurer with an excellent reputation. **Key Responsibilities** - Resolve high exposure, complex Energy & Construction claims, ensuring...