Contact Centre Advisor

3 weeks ago

Epsom, United Kingdom Wilsons Full time
*Contact Centre Advisor*

Is this the role you are looking for If so read on for more details, and make sure to apply today.

*Full Time 40 hours - Monday - Friday 9 am - 6 pm, Saturday and Sunday on a rota basis.*

*Salary: OTE £32K*

Can you build up an excellent rapport over the Telephone?

As a Contact Centre Advisor you will be responsible for dealing with inbound sales and after sales enquiries via email, telephone and live chat. You will also be expected to make outbound sales/after sales calls and do telephone based customer satisfaction surveys.

*Responsibilities will include:*

· Making sales appointments

· Car service/ repair bookings

· Performing customer satisfaction surveys

· Maintain and update accurate database records

· Respond to customer enquiries in a timely and professional manner

*Requirements:*

· Comfortable with achieving targets

· Excellent customer service skills

· Call Centre Experience

· A good telephone manner

· Ability to Multi Task

· PC literate

· Being able to deal with a high level of admin is essential within this role

Full training will be given; although experience within the Motor trade is ideal it is not essential.

*What Are The Perks of Being a Wilsons Employee?*

*For starters, you’ll get staff discounts on the purchase of cars and aftercare MOT and servicing.*

Training, excellent working environment, company pension, long service awards, company-wide social events, staff car scheme, cycle to work and holiday entitlement increase.

Successful candidates will be contacted to arrange an interview. Due to the high amount of applications we receive, unfortunately, we are not able to get back to you if you are unsuccessful.

Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
Supplemental pay types:
* Commission pay

Work Location: In person

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