Senior Account Manager

5 days ago


Trowbridge, United Kingdom White Horse Employment Full time

White Horse Employment are very pleased to be supporting a Wiltshire based housing association with their search for a Senior Account Manager. Our client is passionate about providing affordable, safe and secure homes to communities, helping to tackle the current housing crisis.


Please make sure you read the following details carefully before making any applications.

They’re now looking for a Senior Account Manager to join the Income and Money Advise team and manage a portfolio of rent arrears cases, with the end goal of preventing customers from losing their homes. This is a senior role and will be responsible for handling any escalated cases, representing organisations in court and providing technical legal expertise.

Responsibilities of the role include:

  • Managing a portfolio of current rent debt cases escalated from account managers. Overseeing all breach of court orders, high value debts, risk of eviction and all other escalated circumstances.
  • Undertaking telephone interviews, home visits and office visits to investigate customer’s circumstances and possible causes of non-payment.
  • Preparing applications and warrants for evictions.
  • Attending court, overseeing all applications, and preparing and serving witness statements.
  • Liaising with the relevant councils and customers around Housing Benefit issues and supporting with Universal Credit claims.
  • Have a comprehensive understanding of the current benefits system, including Universal Credit and providing appropriate advice and support.

Skills and attributes required:

  • Excellent knowledge of the welfare benefit system and able to give helpful benefits advice.
  • Experience within a debt recovery or housing management role preferably within the housing sector.
  • Exceptional, up to date understanding of housing benefit, Universal Credit and the ability to share this with others.
  • Strong knowledge of all legal and court proceedings around rent arrears recovery.
  • Proven ability to prepare legal cases and represent them in court for the recovery of rent arrears.
  • Excellent interpersonal skills with the ability to deal with challenging people in difficult/sensitive situations.

Benefits:

  • Flexible working
  • 27 days holiday + bank holidays
  • 2x additional gifted days (one for birthday one for over Christmas)
  • Buy & sell up to 1 week holiday
  • Optional enhanced pension scheme of 13%


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